job
Tunisie, Aryanah (Ariana)Tunisie, Aryanah (Ariana)

HP Development Company, L.P.

Date de publication 01.04.2024

Technical Support Representative, French (Hybrid Solutions)

Technical Support Representative, French (Hybrid Solutions)

Description -

Work is no longer a place, it's what you do and how you do it. More fluid, more flexible, powered by your imagination and by some amazing technology! That's where we come in. We're HP - Poly

We're a global outfitter of pro-grade audio and video technology so that employees everywhere can look and sound their best from anywhere. Join us as we pursue our disruptive vision to bring professional audio and video meeting technology and services to everyone. Be a part of our journey!

As a Technical Support Representative you will be the first contact for our customers for all of their questions regarding our products and services. You will manage these contacts in a customer oriented, efficient and effective way to ensure that they are fully satisfied, and the required solutions are provided instantaneously.

What You'll Do:
  • Answer telephone "hot line" and written or Internet-based inquiries from customers regarding company products for the French language region.
  • Analyze problems with non-functioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action.
  • Recommend solutions to customer application questions.
  • Maintain log of problems so that recurring problems can be reported to product development. Generate sales lead when appropriate from those contacts.


Key Responsibilities:
  • Discuss with customers (internal and external) the technical aspects of product installation, operation and maintenance relative to sales and/or repair considerations.
  • Handle customer assistance requests by phone and email, ensuring that those which cannot be addressed at first contact are escalated and followed up on appropriately.
  • Ensure CRM system is kept fully updated with work on customer issues.
  • Obtain accurate customer details within CRM system.
  • Generation of sales leads from these contacts.
  • May handle customer product repair invoicing, RMAs processing and assist in preparation of customer service statistics.
  • Handle product and service licensing queries.
  • Check status of repair orders per customer request.
  • Follow up on customer satisfaction survey.
  • Provide excellent customer management inclusive of excellent communications, responsive follow through, and advocacy for customer issues with internal departments.


Would we love to hear from you if you have:
  • Native or near-native level fluency in French and English. Other languages are a plus
  • Experience working in a technical support position, preferably in the Unified Communications sector
  • Experience with Customer relationship management (CRM) systems


Job -
Services

Schedule -
Full time

Shift -
No shift premium (Tunisia)

Travel -
No

Relocation -
No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement

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