job
PortugalPortugal

Netcompany

Date de publication 29.04.2024

Technical Support - Video Conferencing Services, French Speakers

Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

A day in the life of a Technical Support - Video Conferencing Services:

The purpose of the Technical Support - Video Conferencing Services role is to support the Video Conference calls at the EIB. The position involves a high degree of exposure to the Bank's senior staff, sometimes working with the senior executive team. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below.

Your main duties will include:
  • Remote and onsite / onsite support for video conferencing services;
  • Use setup and monitor video conference calls, establish permanent virtual meeting rooms and operate and troubleshoot the video conferencing system;
  • Working with Level 2 and Level 3 video conferencing engineers to troubleshoot and resolve incidents;
  • Support executive and non-executive users on the phone and in person , maintaining a highly professional demeanor, including for requests which may be during executive meetings which require immediate responses and resolution;
  • Contribute to continual improvement and root cause analysis; to contribute toward overall improved system stability and user satisfaction;
  • Schedule video conference calls based on user requests;
  • Monitor availability and quality of data lines used by video conferencing, raising issues with providers as necessary;
  • Answer questions of users related to videoconferencing;
  • Conduct regular testing of Video Conference devices;
  • Monitor network "quality of service" for all videoconferencing devices; Create and maintain documentation for each type of videoconferencing device;
  • Generate weekly and monthly statistics on video conferencing activities;
  • Stay up-to-date on topics related to video conferencing technologies;
  • Promote use of the video conferencing system;
  • Keep the CMDB up-to-date.


Qualifications

If you have:
  • Understanding of video conferencing related protocols;
  • Knowledge of VoIP telephony environments;
  • Experience setting up and monitoring video conferencing calls;
  • Experience of troubleshooting the video conferencing system.
  • Good level of English and French.

then this position is suitable for you!

Additional Information

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU

#BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.

#LI-LT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU

#BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.

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