Pologne, WarsawPologne, Warsaw


Date de publication 08.08.2023

1 a postulé

Technical Support with French

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

  • Receiving and recording all incoming user calls and Jira tickets from customer IT teams;
  • Providing the first level of resolution, which includes qualification, verification, reproduction, log analysis, proposing workaround if possible, communication with customers;
  • Keeping customers informed of the status of their requests;
  • Interacting with several stakeholders (Level 2 Support team, Customer Success Manager, Project Managers, Regional management);
  • Notifying customers of platform changes or major incidents;
  • Participating in enrichment of the functional knowledge database and operational environment;
  • Helping provide monthly dashboard and KPI's.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

  • Academic background in IT or first experience in technical support;
  • Basic knowledge of Linux;
  • Fluent English, good or advanced knowledge of French;
  • SQL and basic knowledge of networks (VPN, MPLS) would be an asset;
  • Knowledge of electronic payment process and vocabulary could be a plus;
  • Stress resistance;
  • Good communication and analytical skills.

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

  • Private medical & life insurance
  • MyBenefit Platform
  • Holiday allowance
  • Referral program
  • Public transportation allowance
  • Meal allowance
  • Yearly bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at careers.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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