job
Roumanie, BucharestRoumanie, Bucharest

EVERIENCE

Date de publication 13.03.2024

Technical Trainer with French & English

Company Description

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EVERIENCE supports the companies' digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,

EVERIENCE supports 1,200,000 users for more than 200 companies. With 16 officies in Europe (Aix, Angers, Bruxelles, Bucharest, Frankfurt, Lille, Lyon, Milan, Montpellier, Nantes, Paris, Timişoara...) and in Tunis, EVERIENCE has a sustained growth and a turnover of 207 M€ in 2022.

Diversity is part of the company's DNA and developing the skills of its 3,600 employees is at the heart of EVERIENCE management.

Our main activities:
  • Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
  • IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
  • BPO (20%): Externalization of business processes, back-office activities within our specialization


Job Description

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.

What we will achieve together:
  • 60% about training new employees
  • 30% about refresh and complementary trainings
  • 10% about knowledge absorption control and data analysis with a goal of continuous improvement
  • Define the indicators for evaluating the acquisition of knowledge by the teams
  • Design, deploy and document the tools necessary for training
  • Design action plans, plan their progress, lead their implementation and monitor their progress (training, interventions, etc.) in connection with the account managers.
  • Animate the community
  • Document the tools developed to ensure their sustainability and follow up
  • Participate in technical committees and projects


Qualifications

This job is the right for you if:
  • Spoken languages: fluent French (B2/C1) and English (B2)
  • Leadership skills, Strength of proposal, Pedagogy, High level of empathy
  • Capacity to understand and learn technical topics fast (IT background would be a plus)
  • Proven experience as technical trainer (Good to have)
  • Knowledge of modern training techniques and tools in technical subjects (Good to have)
  • Experience in designing technical course content (Good to have)
  • Strong capacity to synthesize complex concepts
  • Ability to address training needs with complete courses
  • Outstanding communication skills and comfortable speaking to crowds
  • Excellent soft skills: people orientation, active listening and interpersonal skills;
  • Ability to work in a dynamic environment and multitask
  • Autonomy in organizing, scheduling training sessions
  • Capacity of being responsible of new employees during the whole initial training period through three aspects :
    • Accompany and make new employees feel welcome
    • Transmitting customer context knowledge/ technical knowledge
    • Assuring the good integration of the knowledge for any training participant
  • Availability to work in day shifts.


Additional Information

What we offer:
  • Permanent contract
  • Competitive salary
  • Performance bonus
  • Expense account for holidays
  • Meal tickets and gift vouchers
  • Training opportunities
  • Regina Maria medical package
  • Extra vacation days
  • Fruits on the house

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All our positions are open to people with disabilities

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