French Customer Service Agent (Hybrid)

French Customer Service Agent (Hybrid)

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age; with a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Job Description

As a Customer Service Agent you will be the first point of contact for supply and demand related customer support inquiries for our French speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.

Qualifications & Experience

• High School Degree, GED or equivalent
• Bachelor’s Degree in any related field is preferred
• Minimum 1 year of experience in customer support or client facing role, preferably in a multi-national environment

Required Language Thresholds:

• French (Level C1/C2)
• English (Level B2)

Skills & Knowledge

• Advanced level working knowledge of Microsoft Office Suite
• Effective interactive skills and ability to work as part of a team
• Resilient under pressure and adaptable to unseen work demands
• Flexible attitude towards working patterns including early starts and bank Holidays

What We Offer:

• Permanent contract;
• Competitive salary;
• Private health and life insurance from day one in the company;
• Working hours: Monday to Friday, day shift (hybrid);
• Meal allowance on card/voucher;
• Career progression opportunities;
• Parenthood program;
• Our facilities include an on-site gym; indoor pool, fitness classes and a football pitch;
• Staff canteen with varied food options and river-facing balcony seating

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