Application Support French Language

Company Description

About Sopra Steria

Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

Job Description

Total Experience: 04-08 Years

Mandatory Requirements

• Fluent in French (Read, Speak, and Write) with working proficiency in English.
• IT/Computer Science background or relevant experience in software development, application support, or other IT-related fields.
• Good understanding of SDLC, software concepts, and IT processes.
• Hands-on experience in SQL for data analysis, validation, and troubleshooting.
• Strong analytical, problem-solving, and troubleshooting skills.
• High learning agility and ability to work independently.

Desirable Requirements

• Knowledge of Retail and Supply Chain business processes.
• Familiarity with IT support concepts and ticketing tools such as Jira or ServiceNow.
• Understanding of application logs, technical runbooks, and SOPs.

Key Responsibilities

• Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts.
• Perform functional analysis and initial root-cause investigation of application incidents and data inconsistencies using application knowledge, SQL, logs, and existing runbooks.
• Provide L1 application support, leveraging functional and application expertise to troubleshoot, diagnose, and resolve incidents within the defined scope.
• Escalate complex issues to L2/L3 teams with appropriate diagnostic findings and functional impact assessments.
• Coordinate with French-speaking stakeholders and technical teams for incident resolution.
• Maintain and update SOPs, technical documentation, and knowledge base articles.

Qualifications

Any Graduate ( preferable in IT/ Comp Sc)

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.