B2B Customer Success Specialist- Lab Equipment Services with French (m/f/d)

The Opportunity:

Would you like to work in a modern office right in the heart of Bucharest? How about ending your day in our relaxing area enjoying a massage or a game on our PlayStation?

At Avantor, we understand the importance of work-life balance. You will enjoy a hybrid work model, with just 8 days per month in the office. Working hours: Monday to Friday from 9:30 to 18:00.

We offer a temporary fixed term contract of 2 years, with immediate start date.

For our Lab Equipment Services team, we are looking for a dedicated B2B Customer Success Specialist who is passionate about providing exceptional customer experience to Avantor's Partners/ Customers among biopharma industry.

You will act as the central coordination point for customers, field service technicians, EU administrative teams, and suppliers. The Field Service Technicians are responsible for the installation, preventive maintenance, and repair of an extensive range of laboratory equipment. You will manage customer requests end-to-end, ensure timely interventions, and maintain excellent customer satisfaction across France.

If you thrive in a dynamic environment and love working with people, apply now and help us set science in motion to create a better world!

What we are looking for

• Education: Bachelor's degree with previous customer service experience is required.

• Experience: Background in customer care or order management is a plus.

• Language: Fluency in French (B2/C1) and English (min B1) both verbal and written are required.

• People Skills: Excellent interpersonal and communication abilities.

• Tech Savvy: Proficient in Microsoft Office including MS Excel. Knowledge of well-known ERP or CRM system is preferred. SAP C4C experience is a plus.

• Personality: Proactive team player with commercial mindset and solution-oriented with strong customer service and organizing skills

How you will thrive and create an impact

• B2B Customer Focus: Take full ownership of both internal and external customer partnership and satisfaction. In & outbound calls with customer to manage service orders and to ensure complete and on time service delivery.

• Intervention Coordination & Timely Invoicing: You will coordinate with EU teams, customers, field technicians, sales, and suppliers, and collaborate with European peers on intervention requests.

• Quotation & Contract Management: Manage requests from quotation to invoicingCoordinate and oversee interventions with subcontractors.

Our Commitment to You:

• We value your time off, through flexible working hours and a hybrid setting, 24 vacation days and an extra paid day off on your birthday!

• Your wellbeing is important to us. We support it with meal vouchers, our Benefit Online platform, and many others.

• We care for you and your loved ones through a private medical insurance and Employee Assistance Program.

• We empower you with learning and development opportunities to grow your career.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Privacy Policy:

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.