Claims Administrator - Dutch and French Speaker

Job Type:
Permanent

Build a brilliant future with Hiscox

As an international specialist insurer HISCOX (since 1901) is far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

HISCOX Belgium and our awesome Claims-Team is currently seeking a
Claims Administrator (gn)

This Claims function is seen as a valued business partner and plays a critical role in day to day management of our business, the direction of our business and with our brokers. This is not a traditional back office function.
The main objective of this role is to support our team in Brussels in managing their Claims administration by providing an efficient, high quality administrative service.

Key Responsibilities

• General administrative duties such as scanning, photocopying, profiling, issuing
• documentation and mailbox monitoring.
• Accurate, timely and efficient data entry and quality checking of claims information as per Hiscox standards.
• Open a new "account" for each claim, into the system to help with efficient processing of the claim.
• Prepare the payment of claims and providers' invoices in the system.
• Print, process and dispatch standard letters and emails as required.
• Own the process for managing a number of borderau for our European MGA business.
• Support data cleansing and mass change processing projects.
• Liaising with internal and external parties to respond to and resolve queries within processing deadlines.
• General contact with brokers and clients (if applicable) always providing a great customer experience.
• Providing support to other teams to cover absences and peak workloads.
• Contributing to technical support and procedural best practice and support.

Your Profile

• Baccalauréat
• Experience with claims handling or in the insurance industry are an advantage.
• Fluent in Dutch, French and English.
• Customer Focus
• Organizational skills to enable you to keep track of priorities and a get it done attitude
• Good interpersonal skills
• Accuracy and attention to detail and quality to produce high quality output
• Good IT Skills

Your perspectives:

• Team spirit, open feedback culture, flat hierarchies and creative freedom;
• Internal and external trainings;
• Promoted work-life balance through home office options and sabbaticals;
• Attractive remuneration consisting of fixed and variable components;
• Many social benefits, such as pension plans and travel allowances.

Work with amazing people and be part of a unique culture