Client Service Team Leader Reception and Transmission of Orders - French Speaker

About the job

• The Client Service Team Leader Reception and Transmission of Orders (RTO) is responsible for the reception and transmission of client stock market orders. This job involves fluid and efficient communication between the different departments and customers to ensure optimal monitoring of customer orders and ensure efficient execution in accordance with our standards

Your Main Activities Are

• Reception and processing of orders: Ensure the reception of customer orders and their transmission to the Teams concerned as soon as possible
• Order execution monitoring: Ensure that orders are properly transmitted and executed in compliance with procedures, deadlines and quality requirements and inform customers of the status of their processing
• Interdepartmental coordination: Work in close collaboration with the Middle Office and the markets to which the clients are attached to ensure smooth order processing
• Compliance control: Verify that orders comply with client procedures and expectations.
• Incident management: Identify and promptly resolve any problems or inconsistencies in the execution of orders, related to stakeholders
• Continuous improvement: Participate in process optimisation to improve efficiency, responsiveness and service quality of the team
• The Client Service Team Leader RTO will, in addition to his role, be responsible for managing the team: ensuring the team's organization (coverage/availability) and training, and follow the financial indicators related to the activity

Profile and Skills to Success

• Degree in Business, Management or Economics
• At least 4 years of experience in a dynamic and customer-oriented environment
• Knowledge of financial markets and related products
• Fluent in English and French
• Proficient in Microsoft Office Pack (Excel)
• Communication skills
• Ability to collaborate/Teamwork
• Priority Management/Decision-making
• Client focus
• Attention to detail/rigor
• Organizational skills

#LI-Hybrid

Why joining BNP Paribas?

BNP Paribas, the European leader in banking and financial services in Europe, operates in 64 countries and has nearly 180,000 employees. The Group is structured around three operating divisions. Its business lines cooperate closely, as part of our integrated model, to meet the needs of all our clients in a coordinated manner:

• Corporate & Institutional Banking (CIB), connects corporate clients needing financing and institutional clients looking for investment opportunities;
• Commercial, Personal Banking & Services (CPBS), brings together all the Group's commercial & personal banking and several specialised businesses;
• Investment & Protection Services (IPS), combines a unique continuum of products and services across protection, saving, investment and real-estate.

Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 9.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.

Diversity and Inclusion Commitment

BNP Paribas' ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Group's Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility - Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:

• Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees;
• Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee's participation, creating space for different voices to be heard.

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.

Commitment towards work/life balance

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees' wellbeing and promote a culture of good integration between work and personal life.

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page .

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.