Customer Care Expert - French Market

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we've grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 278 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we're already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description

As a Customer Care Expert at Wix, you'll be responsible for helping our over 278 million users worldwide make their online dreams a reality. We work hard for our users, and our Customer Care teams are always there to make sure problems are solved and challenges are tackled.

• Provide care to our users through calls, chats and email
• Get to know each user's business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
• Help users solve problems while exposing them to additional ways they can achieve their goals and succeed online
• Analyze user behavior, content suitability and content relevance to determine effects on user satisfaction
• Develop and maintain positive customer relations and satisfaction
• Influence the way we support our users and improve it to make sure our users' experience is the best possible
• Work with all other departments and product teams, and stay aligned about users' needs

Qualifications

• Fully proficient in French and fluent English
• 1+ years of customer service experience (in any industry)
• Located and eligible to work full time in Ireland
• Proactive problem-solver who can work independently, taking initiative to seek solutions
• Professional who loves helping others succeed and is curious to know what really drives users and their needs
• Great communication skills that enable you to solve problems thoughtfully and effectively
• Fast learner, with the ability to adapt with a can-do attitude
• Please send your CV in English.
• Tech savvy and eager to explore new technologies

Additional Information

We are Wix's Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we're responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you'll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We're spread across the globe and offer an office, remote, or hybrid work model depending on the site.

Available Shifts & Work Flexibility (All Roles are Hybrid): This is a hybrid position requiring a minimum of 2 days per week working from our Dublin office. We offer two different shift structures depending on your schedule preferences:

• Standard Hybrid Shifts (5-Day Week):
  
  • 12:00 PM - 9:00 PM, Monday to Friday
  • 1:00 PM - 10:00 PM, Monday to Friday
• Hybrid "Power Shifts" (Compressed 4-Day Week):
  
  • 7:00 AM - 6:00 PM, Monday to Thursday
  • 11:00 AM - 10:00 PM, Tuesday to Friday

We currently only accept applicants who are located in Ireland and eligible to work full-time in the Republic Of Ireland