Customer Service Agent (French Speaking) | Permanent WFH | Night Shift | Day 1 HMO

Build Meaningful Customer Experiences in Construction Tech

The Customer Service Agent (French Speaking) plays a critical role in delivering seamless support that keeps construction projects moving efficiently. This opportunity offers a long-term global career with Emapta, where top-tier talent thrives in a premium environment designed for growth, impact, and continuous professional development.

Snapshot

Employment Type: Full-time

Shift: Night shift, weekends off

Work Setup: Permanent work from home

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 1-3 years of experience in technical support, customer service, or related role
• Bilingual in English and French (written and spoken)
• Excellent interpersonal and written communication skills
• Strong organizational skills with a detail-oriented mindset
• Foundational knowledge of web browsers, Windows/macOS systems, and troubleshooting techniques
• Ability to remain patient and resourceful when handling customer issues
• Comfortable working independently and collaboratively in a remote environment
• Familiarity with support tools such as Intercom, Zendesk, or similar is an advantage
• Willingness to learn and grow within a technical support environment

Responsibilities

• Respond to inbound customer inquiries via chat, email, and phone with professionalism and empathy
• Diagnose and resolve Tier 1 technical issues while maintaining high customer satisfaction
• Collaborate with Account Management, Training, and Product teams to resolve customer concerns
• Manage open support cases and ensure timely resolution aligned with SLAs
• Document customer issues, resolutions, and trends in internal systems
• Identify and escalate recurring or critical issues to appropriate teams
• Guide customers in using self-service tools and resources effectively
• Stay updated on product features, updates, and best practices
• Support implementation and maintenance of bug and issue tracking systems
• Communicate customer feedback to support product improvements
• Contribute to internal documentation and knowledge base updates

About the Client

Our client is a leader in cloud-based construction software powered by AI and automation. They enable contractors, suppliers, and developers to streamline workflows from preconstruction to project completion. Their solutions deliver faster takeoffs, improved estimating accuracy, and real-time collaboration. Trusted by thousands, they continue to innovate through customer-driven development, helping construction businesses operate smarter, reduce inefficiencies, and achieve stronger project outcomes across the entire lifecycle.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!