Customer Solution Associate, Proficient in English and French

Position open to candidates based in Sofia.

Avature is a highly customizable platform and is used by many different businesses for a variety of purposes. As a Customer Solution Manager Associate, you'd perform a key role in maintaining long-lasting customer relationships by understanding each client's needs and how our products can be tailored to them.

Your challenges and objectives:

• Profoundly understand the potential uses of our platform to fulfill customer needs.
• Collaborate with the account manager to build strong customer relationships by being attentive to their requirements.
• Add value to each customer's configuration by understanding their specific needs.
• Prioritize assignments and develop a clear vision of their context to keep your workload organized and relevant.

Your day-to-day activities:

• Meet with account managers to understand the scope and time frames of each assignment.
• Manage team assignments from case creation to resolution, interacting with other teams and providing feedback along the way.
• Help configure customized Avature solutions by:
• Moving configurations from test environments to production.
• Analyzing and creating relevant reports.
• Running QA tests to ensure everything works as expected.

About you:

• Fluent in English and French.
• Strong analytical capabilities.
• Exceptional communication skills.
• Passionate about technology.
• Advanced education is valued.
• Comfortable using AI tools in day-to-day work and genuinely interested in staying up to date with emerging AI capabilities.

About us:

Avature is a market-leading enterprise SaaS provider for global talent acquisition and talent management. We have a strong commitment to high-quality engineering and customer service and are recognized innovators in the large enterprise market. Leading organizations around the world rely on Avature, including Fortune 500 companies, global consulting firms, some of the world's largest banks and manufacturers, and government organizations.

We design, build, implement, and support our product ourselves. With a strong culture of ownership and innovation, we continuously evolve our platform to help organizations meet the changing demands of talent acquisition and talent management. As technology continues to reshape the world of work, we leverage AI and emerging technologies to help organizations innovate, adapt, and gain competitive advantage.

At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy and empower our people to approach challenges innovatively while bringing their unique perspective to the table. We believe curiosity, continuous learning, and openness to emerging technologies are essential to building the future. Through our career development programs, mentorship, and leadership opportunities, we support each person's professional growth while making a meaningful impact on our product and our customers' success.

What we offer:

• A fast-paced, energetic, and engaging environment.

• We combine flexible remote work with in-person collaboration, encouraging team members to spend one day a week at their nearest office. We have an office in Sofia.
• Flexible hours.
• Competitive salary, with one review a year.
• Permanent contract.
• Private health insurance provided.
• 20 vacation days a year.
• Four days a year to attend events related to professional development.

An organizational culture that empowers everyone to be themselves is key to thrive in business, but more importantly, it is a pathway for creating a more equitable society. Avature fosters a diverse and inclusive environment and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promoting equal opportunities within our organization.