Customer Support Representative (French Speaker) - Maternity Cover

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.

Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

What you'll do:

The primary function of this role is to provide commercial support for a portfolio of customers within project business. The role is responsible for interfacing with customers and internal stakeholders via email, phone, chat, and case management tools.

Key Responsibilities

• Handle customer and internal inquiries via phone, chat, and email.
• Manage orders, including order entry, price verification, and order clearing in compliance with Eaton policies.
• Handle customer complaints and ensure timely resolution.
• Coordinate deliveries and billing activities across multiple product lines, ensuring proper sequencing of project orders to meet customer project requirements.
• Perform a variety of pre-sales and post-sales service functions.
• Support sales teams across EMEA and external customers with:
  • Product and service order fulfillment
  • End-to-end order status management
  • Repair and calibration requests
  • Product changes and returns
  • Accounts receivable collections
  • Invoicing requirements
  • Contract administration and lease administration
• Resolve customer and operational issues by applying established policies, procedures, and best practices.
• Collaborate proactively across internal networks and multiple product lines to ensure customer satisfaction.
• Foster an environment that promotes Eaton's goals and values, supports continuous improvement, and builds strong customer relationships.

Qualifications

• Bachelor's degree (BSc/BA).
• 1-3 years of experience in Customer Support or a related field.
• English language proficiency at a minimum B2 level.
• French language proficiency at a minimum B1 level (mandatory).
• Local/Native language capabilities according to the team's scope.

Skills & Competencies

• Basic MS Office knowledge.
• SAP, Oracle, or any Case Management Tool knowledge is an advantage.
• Strong written and verbal communication skills.
• Customer service-oriented mindset.
• Strong attention to detail.
• Excellent organizational skills and punctuality.
• Problem-solving mindset.
• Ability to work effectively in a fast-paced, customer-focused environment.

What We Offer

• Wide Range of Employee Benefits: Hybrid work model, annual bonus, cafeteria, private medical insurance, life insurance, eye-glass refund, AYCM partnership, and Eaton's internal reward system (E-Stars).
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing.
• Family Friendly Environment: Policies and practices that support work-life balance.
• Talent Management & Career Development: Strong focus on internal mobility, continuous learning, and peer coaching.
• Dog-Friendly Office: Bring your furry friend to work.
• Dedicated Spaces: Family room, multi-prayer room, stretching room, and chill room for your comfort and convenience.
• Company Yoga Sessions: Regular yoga sessions to help you stay fit and relaxed.
• Social Responsibility: Be part of an organization committed to making a positive impact on society and the environment.
• Employee Appreciation Day: Celebrating and recognizing employees' hard work and contributions.