CX Analyst (French Speaker)

We are growing! We are currently looking to hire a French Speaking CX Analyst to work with us remotely!

Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 230 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world's most iconic premium and luxury brands.

What you will be doing:
You will join a dynamic and fast-paced environment and work closely with our data science team. Responsibilities include:

1. Unleash the power of data: Transform raw information into compelling narratives that drive business decisions.
2. Become a storytelling analyst: Translate findings into clear, actionable insights that resonate with clients.
3. Partner with success: Collaborate closely with project teams to craft winning research reports and develop strategic recommendations.
4. Own your projects: Take ownership of project timelines, deliverables, and innovative side initiatives for specific regions or projects.
5. Deliver excellence: Ensure the highest quality standards by meticulously proofreading and validating research findings.
6. Stay ahead of the curve: Continuously monitor industry trends and translate them into valuable knowledge assets.

Requirements

What you will bring along:

• A passion for luxury and fashion: Your enthusiasm for the industry will be the driving force behind your work.
• Thrive in a dynamic environment: You're a detail-oriented quick learner who excels under pressure and delivers results.
• Data-driven storyteller: You can transform complex data into compelling narratives that inform strategy.
• Effective communicator: You can articulate insights clearly and confidently, both verbally and in writing.
• Analytical problem solver: You possess a sharp analytical mind and can turn challenges into opportunities.
• Tech-savvy: You are proficient in Excel and PowerPoint
• Global perspective: Your English language skills are exceptional
• Market research expert: You have a minimum of 2 years' experience in market research, ideally within the luxury or fashion sector.
• Fluent in both English and French languages