French Bilingual Customer Service Representative

French Bilingual Customer Service Representative

Job Summary:

As a French-speaking customer service representative, you will provide exceptional support to international customers via phone, email, and chat. Utilize your bilingual skills to resolve customer inquiries and concerns in a timely and professional manner.

Key Responsibilities:

• Respond to customer inquiries and concerns in English and French
• Provide accurate and timely solutions to customer issues
• Escalate complex cases to senior representatives as needed
• Maintain a high level of customer satisfaction
• Meet productivity and quality standards

Required Skills and Qualifications:

• Fluency in written and spoken French and English
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• High school diploma or equivalent required; college degree preferred
• Willing to work onsite

About ContactPoint360

If you want to be the next CEO... we're not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We're proud that 70% of our leaders grew from within, proof that growth isn't just a promise, it's our culture. From day one, you'll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we're big believers in building futures, not just filling roles.

If you're hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you're in the right place. We'll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.