French Speaking Customer Advisor (on-site)

About the job French Speaking Customer Advisor (on-site)

• Location: Sete Rios, Lisbon, Portugal (On-site)
• Employment Type: Full-Time
• Department: Customer Support & Client Operations
• Languages Required: Fluent French (C1/C2) and Advanced English (C1)

Opportunity Overview

Are you an exceptional communicator fluent in French looking to kick-start an inspiring international career in one of Europe's sunniest and most culturally vibrant cities?

We are seeking dynamic, customer-focused, and tech-fluent professionals to join our expanding team in Sete Rios, Lisbon. In this role, you will be the primary voice of a globally renowned leader in consumer electronics and home appliances. You will provide empathetic, high-quality assistance to our French-speaking clients, ensuring every interaction reflects the innovation and excellence of the brand.

Core Responsibilities

• Omnichannel Support: Act as the primary point of contact across phone, email, and live chat to manage and resolve a wide variety of customer inquiries.
• Inquiry Resolution: Provide clear, accurate answers regarding product specifications, advanced features, order tracking, shipping logistics, and technical troubleshooting.
• Service Excellence: Deliver standout customer care by actively listening, exercising emotional intelligence, and tailoring effective solutions to individual needs.
• CRM Documentation: Maintain accurate, thorough records of all customer interactions, profile updates, and follow-up actions within our internal database platforms.
• Team Collaboration: Work closely with supervisors, quality coaches, and peers to escalate complex cases, share operational feedback, and ensure a seamless service experience.
• Ongoing Development: Attend regular training workshops, team briefings, and coaching sessions to stay fully up to date with new product releases and service guidelines.

Requirements & Candidate Profile

Language Proficiency

• Professional fluency in French (C1/C2 level), both written and spoken, for clear and polished communication with clients.
• Advanced proficiency in English (C1 level) for internal training, system navigation, and team collaboration.

Essential Skills & Traits

• Interpersonal Abilities: Excellent communication skills, active listening, patience, and a genuine customer-first orientation.
• Analytical Thinking: Strong problem-solving aptitude to diagnose issues rapidly, think critically, and navigate complex troubleshooting situations.
• Technical Agility: Comfortable working across multiple software systems, ticketing platforms, and CRM databases simultaneously.
• Work Authorization: Full legal eligibility to work in Portugal (such as EU citizenship, a valid residency permit, or an appropriate work visa).

Compensation & Benefits

• Base Pay: €1,100 per gross monthly salary
• Language Allowance: €150 per month
• Meal Subsidy: €7 per working day (tax-efficient addition)
• Performance Bonuses: Up to €80 per month based on attendance and performance targets
• Work Environment: Modern, well-equipped office facilities in central Sete Rios, Lisbon, featuring a collaborative, multicultural team culture.