French-Speaking Customer Operations Specialist

French-Speaking Customer Operations Specialist

Job Location: Riga, Latvia

Workplace: Hybrid

Job Function: Logistics, Supply Chain & Planning

Requisition ID: 790

Your mission:

The French-Speaking Customer Operations Specialist supports the team in delivering end-to-end customer support, including the daily transactional relationship. This involves assisting in coordinating with teams Supply Chain, Finance and local sales to take ownership of customer orders and the various claims cycles.

What you will do:

• Support customers with daily questions.
• Support accurate order processing and collaborate with Sales, Logistics and Finance to ensure smooth delivery.
• Assist with order updates (changes, cancellations, back - orders) and keep customers informed.
• Support with system queries, returns and billing.
• Help customer claims by gathering information and supporting the resolution process.

What we ask for:

• Degree or ongoing studies in Business Administration or related field.
• Comfortable working with standard IT systems and spreadsheets.
• Proactive mindset with willingness to learn and develop in an international environment.
• Strong written and verbal communication skills in both French and English (B2 level) for effective communication with customers and colleagues across Europe.

What we offer:

Monthly salary: 1300 - 1700 EUR gross (the final offer will be based on the candidate's assessed skills, knowledge, and experience). Additionally, monthly language premium of 250 EUR gross is provided.

Benefits:

• Annual bonus.
• Hybrid working module (3+2).
• Health insurance.
• Eye care.
• Wellness/Recognition programs.
• Development programs.

We are keen to hear from you even if you don't match all listed requirements, but you identify with our brand and passion for innovation.

Our heritage

We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.

Our commitment to the environment

We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation - from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.

Our people

We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence.

Our brand

Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running.

Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

If you require additional assistance for your application or wheelchair access to our facilities, please email [email protected]. A member of our team will be happy to assist you.