French Speaking Customer Support Representative (on-site)

About the job French Speaking Customer Support Representative (on-site)

Salary: €24,000 - €28,000 gross per annum + Annual performance bonus + Stock options

Job Title: French-Speaking Technical Support Associate

Location: Remote (Mandatory residency and location in France)

Contract Type: Permanent / Full-Time (Flexible working hours)

Language Requirements: Native or C2-level French & Professional English (B1/B2)

Role Overview

Join a fast-growing, innovative cloud software enterprise that is transforming digital workflow automation for businesses across Europe. We are seeking a tech-savvy, problem-solving French speaker to join our remote technical support division. In this role, you will assist small-to-medium business clients and enterprise administrators in configuring our SaaS platform, troubleshooting software integrations, and optimizing their digital operations. If you have a passion for technology and love helping users unlock the full potential of advanced software tools, this is your opportunity to build a thriving remote career.

Key Responsibilities & Daily Tasks

• Technical Troubleshooting: Diagnose and resolve complex software, API integration, and user authentication issues reported by French-speaking clients via ticketing systems and video calls.
• Configuration Guidance: Guide clients step-by-step through platform setup, workflow automation rules, and account configuration.
• Documentation & Knowledge Sharing: Create and update internal knowledge base articles, troubleshooting guides, and FAQs for the French-speaking market.
• Cross-Functional Feedback: Collaborate directly with Product and Engineering teams to report software bugs, feature requests, and recurring user friction points.

Candidate Requirements & Profile

Must-Haves:

• Language Proficiency: Native or C2-level fluency in French, paired with professional English (B1/B2 standard) for technical documentation and internal team meetings.
• Technical Aptitude: Demonstrated background or strong personal interest in IT, SaaS platforms, web applications, or basic API troubleshooting.
• Problem-Solving Skills: Analytical mindset with the patience and persistence to investigate tricky technical errors and provide clear, reassuring solutions.
• Home Office Setup: A reliable, high-speed internet connection and a quiet workspace optimized for remote productivity.

Compensation & Financial Structure

• Base Remuneration: €24,000 to €28,000 gross annual base salary, commensurate with experience.
• Performance Incentives: Annual performance bonus tied to resolution speed, customer satisfaction, and ticket quality.
• Equity: Participation in the company stock options program.

Benefits & Workplace Perks

• True Remote Freedom: Work from anywhere within France with zero commute required.
• Equipment Stipend: Comprehensive home office setup budget provided for your workstation, ergonomic furniture, and peripherals.
• Learning & Development: Dedicated annual training budget for technical certifications, language courses, and professional skill enhancement.
• Work-Life Balance: Flexible working hours and 30 days of paid annual vacation.