Global Security Operations Center Operator with French

About IDEMIA Secure Transactions

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

Purpose

Ensure the protection of IDEMIA sites by safeguarding operations, employees, material assets and IDEMIA information.

Key Missions

Ensure the implementation of policies, processes and governance related to the protection of people, property and information on the sites within its perimeter

Coordinate actions between site security, security service providers and other functions

Monitor and anticipate current and future threats to the entity's interests

Ensure anticipation, prevention and protection of employees and property

Carry out a security/malicious acts risk analysis within his/her area of responsibility, and put in place relevant action plan

Ensure detection and reaction in the fight against malicious acts

Ensure compliance with relevant national and international regulations

Organize regular individual and group awareness-raising sessions on security risks, malicious acts and protective measures

Contribute to incidents management and reporting in compliance with IDEMIA procedures and applicable legislation

Contribute to crisis management carried out within scope

Coordinate certifications/approvals for the site

Establish and maintain partnership and coordination relations with relevant local authorities in charge of security issues, security professionals

Handles some of the activities, under guidance

Profile & Other Information

Soft Skills:

• Exemplary customer service skills.
• Possess strong communication skills in both the written and verbal format, in all delivery formats (i.e. in person, via radio, via telephone etc.);
• Strong self-motivation and the ability to work unsupervised.
• To work under pressure and be solid problem-solver.Friendly and professional demeanor.
• Excellent communication, organizational and interpersonal skills;
• Ability to work calmly under pressure whilst dealing with multiple issuesFamiliarly with ticketing systems, ITIL practices;
• Ability to manage multiple tasks and prioritize requests;
• Basic knowledge of operating systems and office application;
• Understanding of using security applications is an advantage.
• Languages: English full professional capacity.French conversational level required.

Experience required :

• Previous experience in customer support, data operations, service desk is an advantage.

About IDEMIA Secure Transactions

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.