Head of IT Global Strategy and Delivery - Fluent in English & French - All Genders Porto Permanent Contract Hybrid

Join us at BNP Paribas Cardif, theInsurer for a Changing World.

At BNP Paribas Cardif, we're not just an insurance provider; we're pioneers shaping the future of the industry. As the global leader in the insurance market, with a significant presence in savings and protection insurance across 30+ countries all over the globe, we're committed to innovation and excellence.

At our European Service Center - Cardif Support, based in both Porto and Lisbon, Portugal, we're a vibrant hub of over 600 multicultural professionals speaking more than 11 languages!

Our goal? To deliver the highest level of service, reliability, and efficiency to our clients, both internal and external, by offering diverse processes and services aligned with the insurance industry's best practices.

Ready to kick off your next professional chapter with us?

Become our new Head of IT Global Strategy and Delivery
based in Porto

The Head of IT Global Strategy and Delivery operates in very close alignment with Cardif Head Office and acts as a direct extension of the Cardif Group CIO, combining strategic transformation leadership with strong operational ownership, assuming the following key responsibilities:

• Act as a key architect of Cardif's global IT sourcing strategy, in close coordination with Cardif Head Office ensuring consistency, scalability and risk control
• Contribute, structure and execute Cardif's multi‑regional IT shoring and sourcing in alignment with Group Strategy ensuring the adequate IT workforce design and implementation
• Desing, implement and manage sustainable sourcing models to accelerate nearshore and offshore capabilities embedded in Cardif's operating strategy
• Lead and manage the SCC IT Portugal workforce, ensuring end‑to‑end operational accountability for IT services and deliveries provided to Cardif entities

YOUR FUTURE MISSION

Insurance Expertise & Business Alignment

• Ensure sourcing and IT transformation choices are fully aligned with the specific requirements of Insurance Savings and Protection businesses
• Maintain a strong understanding of end-to-end insurance value chains, from distribution to policy administration and claims
• Guarantee business continuity, service quality, and regulatory compliance throughout the transformation

Governance, Risk & Resilience

• Ensure all sourcing models comply with BNP Paribas and Cardif governance, security and regulatory frameworks
• Anticipate and manage operational, cyber, and third-party risks inherent to shoring/offshoring models
• Reinforce operational resilience and control mechanisms at regional and global levels

Head Office Integration

• Work in very close alignment with Cardif Head Office, with frequent interactions with Cardif CIO Office sourcing and Strategic ETO transformation teams
• Act as a senior relay of Global Cardif IT strategy within Portugal and across the regions served
• Contribute to Global Cardif decision-making on sourcing, investment prioritization, and IT operating models

Multi-Regional IT Leadership

• Operate with a multi-region mindset, supporting Cardif entities across served regions
• Navigate between local country constraints and global industrialization targets
• Build effective bridges between regional business needs, Group IT functions, and global delivery centers

Leadership & Change Management

• Exercise strong executive leadership over multicultural and multi-location teams
• Drive change with authority, diplomacy and clarity, in complex stakeholder environments

• Secure buy-in from local entities while maintaining momentum on Cardif IT strategic objectives

READY TO MAKE AN IMPACT? HERE'S WHAT WE'RE LOOKING FOR:

• Holder of an advanced degree, ideally a Master or MBA, with proven senior executive management in IT contexts in complex environments and fast-paced companies
• Proven IT executive senior skills with proven experience operating at Group and multi-regional levels
• Proven leadership in large-scale sourcing and offshoring programs
• Strong experience managing multi-regional and multicultural environments
• Deep understanding of Insurance (Savings & Protection) value chains and regulatory constraints
• Exceptional navigation skills to maneuver complex stakeholder ecosystems, balancing business expectations, IT constraints, and Group strategy
• Ability to operate both strategically and hands-on, with a strong delivery mindset
• Credibility to represent Cardif IT at the highest executive levels
• Strong command in French & English is mandatory, other languages are also a strong advantage Portuguese is highly valued
• Strong leadership skills and the ability to motivate stakeholders in a cross functional environment
• Ability to interact effectively at all levels and relevant stakeholders
• Excellence in organizational management with the ability to coach staff, manage large size scopes and lead multidisciplinary, while setting and achieve strategic objectives, ensuring operational resilience and budget accomplishment

WHAT'S IN IT FOR YOU?

In addition to our attractive salary, here's a glimpse of what you can expect from us:

• Generous Perks: Enjoy meal, child and monthly flexible benefits allowances as part of our comprehensive benefits package.
• Comprehensive Coverage: Rest easy with our top-notch insurance package (health, life, and travel), applicable to your spouse and descendants.
• Flexibility Redefined: Embrace our hybrid working model for a perfect balance of commitment and personal flexibility.
• Endless and tailored Professional Growth: Fuel your career aspirations with continuous development opportunities on both local and global scales
• Vibrant Work Environment: Immerse yourself in our modern amenities, including zen rooms, free language courses, and diverse company events.
• Culture of Care: Be part of a multicultural environment that prioritizes employee wellbeing and professional growth.

DIVERSITY AND INCLUSION ARE IMPORTANT TO US!

BNP Paribas Cardif is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

CAN WE COUNT ON YOU?

If you're ready to shape the future of insurance and your profile aligns with our vision, send us your application with CV, cover letter, and Certificate of Studies. We look forward to welcoming you to our team!

Note: Only complete applications with all the required documentation will be considered.