HR Consultant with French

Job Summary:

According to his/her mission, the associate provides 1st (permanence) and 2nd (projets) level support to the customers on Decidium HR offers such as:

• Pilotage Social (Pilotage RH, Pilotage Masse Salariale)
• Talents (Entretien, Formation, Revue de Talents, Revue de Rémunérations, Kiosque Absences)

Responsibilities:

He/She has the objective to assist customers on the various HR offers which are part of our portfolio. He/She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers' satisfaction, while following deadlines.

Main responsibilities are:

• Treatment of Level 1 (permanence) and 2 (projets) tickets on Decidium HR offerings
• Self-identify and self-assign the tickets which are part of his/her area of expertise
• Assist customers via Siebel tickets:
• Accesses management
• Role assignments
• Configurations
• Functional assistance
• SOP management and process improvement
• Maintenance of the SOP-s for his/her area of expertise
• Measure the efficiency of the process and the quality of his/her own assistance
• Identify improvement opportunities
• Contribute to the respect of mutual commitments
• Maintaining/Customizing of existing reports for our customers
• Translating the functional needs into a technical analysis
• Defining, planning and executing the unit and integration tests
• Analysing the discrepancies on solution
• Estimating the workload to realize, test, document and deliver the technical solution
• Documenting the solution and the delivery form
• If necessary, participate to customer meetings as an expert of ADP's HR offers.
• Alerting the manager or account manager when needed (delay, consistency)

Reports & Performance Metrics:

• On time delivery
• Volume/quality of tickets treated
• Productivity rate
• Backlog

Knowledge and Skill Requirements:

• French language - C1 level, English would be a plus
• MS Office tools knowledge (Excel, PowerPoint, Word...)
• HR knowledge would be a plus
• Siebel CRM functional knowledge would be a plus
• ADP Systems knowledge would be a plus: (Applications portals, Client interfaces, etc)
• Knowledge and experience with Business Objects Web Intelligence or other reporting tools would be a plus
• Ability to manage several projects in parallel
• Excellent customer service abilities
• Take initiatives to improve customer satisfaction
• Be able to speak and write easily & clearly
• Analytical skills and an ability to summarize
• Organized, rigorous and autonomous
• Team player
• Dynamic and responsive

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