Operations Support Specialist - French-Speaking (f/m/d)

Your tasks

• First-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer service
• Data Room Management: Support in the creation, management, and archiving of data rooms. Ensuring the integrity and security of confidential information stored within these rooms
• Additional Services Execution: Perform specialized services such as document redaction, indexing, structuring and other recurring data room tasks, adhering to the specified requirements and timelines across all regions
• Reporting: Data collection and reports creation for both customers and internal purposes
• Technical Issue Resolution: Resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessary
• USB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completeness
• Cross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experience
• Administrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operations

Your Profile

• 1+ years of experience in Customer Service and administrative tasks and MS Office with particular emphasis on Excel
• Hands-on mentality, customer & solution orientated, multi-tasking skills and good time and organization management
• Structured, detail oriented and well organized
• Technical affinity, proactivity, and awareness of how actions can affect the overall success of a project or company
• Fluent in French and English; Spanish is a plus

Our Benefits

In addition to our committed support of our employees, our diverse, fun and inclusive workplace as well as individual onboarding program, we offer a variety of local benefits and learning opportunities. The following benefits are offered to our employees working in Spain:

• 30 days of annual leave plus public holidays
• Workation
• Hybrid working
• Employee health initiatives
• Ticket Restaurant
• Corporate Benefits
• Long service awards
• Special leave days
• After work events and annual company parties

Contact

At Drooms, we believe in hiring people who are forward thinkers, who are problem solvers and want to be more than just another employee. Will you be one of them? Apply now and we will see you on the other side!

Any questions? Feel free to contact us.

Please note: Candidates are encouraged to apply directly. We will not take into consideration requests or candidate profiles sent by third-party recruiters and headhunters.

About us

With nearly 200 employees from 34 different countries - including around 110 at our main office in Frankfurt and 70 colleagues across our European locations - Drooms combines the flexibility of a midsized company with the multicultural work environment of a global tech firm. Despite us being spread across 8 locations we are one big team, passionate about helping our clients work smarter, focused on boosting productivity, and forever invested in our people.

What we do

Drooms allows for the transparent, efficient and secure management of confidential business processes such as commercial real estate transactions, mergers and acquisitions, NPL transactions and board communications.

Drooms' clients include the world's leading real estate companies, consulting and law firms and corporations such as METRO GROUP, Evonik, Morgan Stanley, JLL, JP Morgan, CBRE, Rewe and UBS.