Team Lead Merchant Consultant - French

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Our Merchant Consultant teams focus on building relationships with existing Groupon merchants around the world. We spend our days learning about what makes small-business tick and how to maximize relationships with merchants to ensure continued growth of these accounts. We might look like an ordinary ecommerce app, but under the surface we're using the latest technology to build products that help small businesses thrive in ways they couldn't have dreamed of before.

General Skills & Experience

• French fluent or C1 level
• English level B1
• Success in a sales environment, building sales pipeline
• Project management experience
• Familiar with financial reporting and numerical target setting approaches
• Team management skills preferred
• Experience supporting Merchants is preferred
• Salesforce or other CRM experience a plus
• Bachelor's degree preferred

The ideal person will have -

• You pay attention to detail and have a proven ability to multitask
• Customer service, analytical, and problem solving skills
• You have solid decision-making skills, customer-focused instincts, and sound judgment
• You are well-organized and are able to prioritize tasks to work quickly and efficiently
• You're adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on
• You have strong negotiation and relationship-building skills, with a high degree of integrity and patience

Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at grouponcareers.com.