Workday Service Delivery Consultant with French

Company:
Mercer

Description:

We are seeking a talented Workday Service Delivery Consultant with French to join our Digital Service Managers team in Cluj-Napoca.

You will join the Service Managers team as a Consultant, working closely with an Account Manager to be the primary point of contact for one or more client accounts. This high-value hybrid role blends Workday functional expertise with contract and service management: you will ensure deliverable quality and contractual fulfilment, independently resolve most requests, and engage senior specialists for complex topics. You will contribute to operational service management, client relationship building, and continuous improvement of our Workday service offering.

We will count on you to:

• Ensure contractual commitments are met.
• Manage monthly billing: track time, validate invoices and handle billing queries or disputes.
• Qualify and triage incoming client requests: verify completeness of requests, assess impact/weighting and route to the right resources or escalate when necessary.
• Independently handle the majority of Workday configuration, maintenance and enhancement requests.
• Engage specialist consultants for complex functional or technical topics and coordinate client acceptance testing and production migrations.
• Own one or more client accounts in support mode: run client committees, provide activity reporting, advise clients and identify evolving needs.
• Promote Mercer's complementary consulting and service offerings to clients.
• Apply Mercer methodologies, standards and best practices; capture and share knowledge to drive continuous improvement; escalate sensitive issues per governance.

What you need to have:

• Bachelor's or Master's degree in Human Resources, Audit, Payroll, Information Systems or related field.
• Experience in HR, Payroll and/or support management preferably within an HRIS/ERP environment.
• Ability to understand client needs and HR processes and translate them into Workday configuration.
• Basic project management and HR solution deployment knowledge.
• Strong client focus, rigor, excellent communication and analytical skills.
• Ability to work independently, within a team and remotely.
• Fluent English and French are required.

What makes you stand out?

• Hands-on familiarity with Workday configuration, reporting and integrations, and any Workday certifications.
• Experience managing client accounts or leading support streams in a Service Delivery model.
• Track record of analysing requirements, identifying gaps and proposing practical Workday solutions.
• Experience coordinating onshore/offshore teams or working with cross-functional teams.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
• An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth;
• A fail-friendly environment that encourages learning and initiative;
• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
• 30+ days off (25 legal days off , 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);
• Performance Bonus scheme

• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;
• We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working, or working from home

Workday Certification Requirement

We are fully committed to empowering your professional development and equipping you with the essentials skills to excel in your role. As part of this commitment, if you

are not yet Workday certified, we will enthusiastically support you through the Workday Certification process which is to happen during your probation period. This

certification is not only a key milestone in your journey but also a valuable opportunity to enhance your expertise and advance your career!

The Workday Certification Process is thoughtfully designed over a period of six weeks and it includes:

• A three- week internal preparation training tailored to build your confidence and knowledge
• A three-week virtual official training led by Workday experts, providing you with industry - recognized credentials and practical skills.

We believe this process will be a significant stepping stone in your professional growth and success with us!

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.