1st Line Support Engineer with French

About Atos

Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We are currently looking for 1st LINE SUPPORT ANALYST/ ENGINEER with French.

Your job in a nutshell:

As a Junior IT Support Specialist, you will assist in providing technical support and troubleshooting services to end-users within the organization. Your primary responsibilities will include resolving hardware and software issues, assisting with network configurations, and ensuring smooth operation of IT systems. Proficiency in French is essential for effective communication with colleagues and clients.

What will you be doing:

• Handling incoming phone calls and e-mails from customers, helping them with hardware, software, and network issues
• Delivering professional and prompt service to the clients
• Keeping records of all customers enquiries in the reporting system
• Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
• Sending more complex enquiries to the relevant IT Support Team

Knowledge area:

• Basic experience in Windows OS and MS Office
• Customer service experience will be an asset

Requirements:

• French language C1; English Proficiency: B2 level.
• Interpersonal Skills: Eager to develop through interactions with native speakers.
• No Experience Needed: Just a desire to learn new IT skills.
• Communication and Teamwork: Strong communication and ability to work well in a team.
• Problem Solving: Proactive attitude and efficient task management.
• On-the-Job Training: Provided, no prior experience necessary.
• Flexibility: Willing to work various shifts, including 24/7, hybrid model

Rewards and benefits:

• Wellbeing & Work-Life Balance: Integration and passion-sharing events.
• Healthcare: Private medical and dental care.
• Benefits Platform: Access to shopping, cinema, sports, etc.
• Sport Activities: Co-funding for Multisport & OK system cards, b-active program.
• Learning & Development: Courses and certifications (e.g., Google Cloud, AWS, ITIL).
• Professional Growth: Conferences and expert communities.
• Special Occasions: Gift packages for Easter, Christmas, Children's Day.
• Seniority Appreciation: Additional days off, Atos Jubilee gifts.
• Community Engagement: Charity and eco initiatives.
• Performance Bonus: Additional monthly bonus based on performance.

Future career path:

• IT specialist
• Team leader
• Project coordinator
• Process manager

We would appreciate if you send your CV in English. Thank you!

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.

Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here