Account Coordinator - French Speaker

Lead client experience in fast-paced facilities services environment

The Account Coordinator - French Speaker plays a vital role in delivering seamless service experiences across a dynamic facilities network. This position supports operational excellence and client satisfaction at scale while offering a long-term career with Emapta, designed for professionals seeking stability, growth, and exposure to international business standards.

Snapshot

Employment Type: Full time
Shift: Monday to Friday, 8:00 am - 5:00 pm
Work Setup: Onsite, Dominican Republic

Benefits

• Competitive salary designed for top-tier talent
• 13th month pay (Christmas bonus)
• Paid annual vacation and public holidays
• Profit sharing (based on company performance)
• Social security contributions (health insurance, pension/AFP, and occupational risk coverage)
• Sick leave and disability coverage through social security
• Health insurance + AFP coverage
• Career growth opportunities with global exposure
• Exposure to international clients and global best practices
• Performance bonuses and incentive programs
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

Ideal Candidate

A service-driven professional who thrives in fast-paced environments, communicates effectively in French, and brings a proactive mindset to client coordination and operational execution.

Qualifications

• 3 to 5 years of relevant experience as an Account Coordinator
• Customer-oriented with a service-first mindset
• Tech-savvy and adaptable to new software and systems
• Outgoing and personable with strong interpersonal skills
• Motivated and proactive with a strong work ethic
• Team-oriented with the ability to collaborate effectively
• Excellent communication skills, both verbal and written

Responsibilities

• Respond to incoming calls and emails to generate quotes, process orders, and coordinate dispatches nationwide
• Research and identify required equipment or specialists for each request
• Provide courteous and informative customer support with strong service knowledge
• Collaborate with team members to resolve client issues such as delays or delivery concerns
• Follow up with clients to ensure satisfaction and monitor job progress
• Participate in on-call service rotations with compensation

About the Client

Our client is a North American facilities services leader with nearly two decades of growth, evolving from a small entrepreneurial venture into a full-scale, cross-border operation. With headquarters in Montreal and a U.S. division in Tampa, they deliver nationwide coverage through a mix of self-performing teams and trusted partners. Known for their integrity, expertise, and one-stop-shop approach, they support clients across multiple trades, serving businesses across Canada and the United States with consistency and excellence.

Your Future Team at Emapta Dominican Republic

Join Emapta and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 11,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra