Account Management Administrator (French Speaking)

Who we are:

Workplace Options is the world's largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million employees across 116,000 organizations and more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity: Account Management Administrator (French Speaking)

Location: UK
Hybrid/Remote/Onsite: Hybrid or remote depending on your proximity to our Ealing, London office.

What you will do:

Workplace Options have an exciting opportunity for a French Speaking Account Management Administrator. The Account Management Administrator position is an administrative role to support the global Account Management team, while contributing to the overall success of the company. A successful candidate will be at ease in a demanding and fast paced environment and highly engaged in the overall business. This individual is articulate and professional when dealing with both internal and external contacts. The candidate will also be responsible for building strong relationships with internal teams and subject matter experts.

Responsibilities:

• Administrative Point of Contact: Serve as the primary liaison for administrative activities related to key accounts. This includes participating in recurring calls, documenting meeting notes, organizing and tracking follow-up actions, and providing data and reports for trend analysis.
• Support Account Management: Assist the account manager in monitoring and addressing key account needs, as well as managing client projects to align with both client objectives and company goals.
• Client Communication: Represent the Account Management team in client communications. This includes handling phone messages, managing email inquiries, and ensuring that requests are directed to the appropriate team members or departments.
• Data Management: Export data from Microsoft Power BI and our proprietary reporting tool and maintain client information in databases such as SharePoint and our Client Portal.
• Request Coordination: Act as a liaison between Account Management and internal teams through our ticketing platform, Jira. This involves coordinating and triaging requests efficiently.
• Efficiency Improvement: Identify challenges and areas for improvement within the Account Management process and propose actionable solutions to enhance team success.
• Database Management: Assist in setting up new client contacts and ensuring accurate updates to our CRM database, Microsoft Dynamics.
• Client Communication: Use Microsoft Dynamics Customer Journeys to manage and execute bulk communications with client contacts.
• Data Analysis: Review, process, and analyze large volumes of data to support various needs and initiatives.
• Event Support: Help prepare and coordinate site visits and client onsite events, ensuring everything runs smoothly.

Qualifications/Skills:

• Bachelor's degree
• Eligible to work in the United Kingdom
• Proficient with web technology applications and competent in working with all Microsoft Office Suite products, with a heavy emphasis on Excel and PowerPoint
• Education and/or psychology background preferred but not required
• Familiarity with Microsoft Dynamics (or similar CRM), SharePoint and Jira are highly desired but not required.
• Strong communication skills in both written and spoken French and English
• Exceptional Organizational skills to be able to manage multiple tasks and projects with precision and efficiency.
• Outstanding Time Management skills with the ability to effectively prioritize tasks and manage deadlines.
• Ability to thrive in an independent work environment while maintaining a high level of productivity and initiative.
• Client-Centric Problem Solving skills and the ability to use innovative thinking to address challenges and exceed client expectations.
• Proficiency in web technologies and Microsoft Office Suite, with a solid understanding of various digital tools and applications.

What we offer:

At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Gym reimbursement, Transport reimbursement, Tuition reimbursement, Permanent health insurance, Life insurance, Mentorship programme, CPD training reimbursement, EAP benefits, Employee exchange programme, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience
Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).