Account Manager (English, French & Arabic Language is a Must) / (Experienced in IT & Aviation Sales Domain)

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

About the Role & Team

The Account Manager is responsible for driving profitable growth by identifying, pursuing, and closing business opportunities within customers. This role serves as the ultimate owner of the customer relationship, acting as a trusted advisor and ensuring long-term partnership, customer satisfaction, and sustainable revenue growth.

WHAT YOU WILL DO:
Sales & Business Growth

• Drive all sales activities in line with short- and long-term business objectives.
• Identify, develop, and implement growth strategies in collaboration with relevant stakeholders.
• Build and maintain a strong sales pipeline in close collaboration with Marketing for demand generation.
• Ensure qualified marketing leads are converted into sales-accepted leads to support pipeline growth.
• Maintain accurate and up-to-date sales forecasts.
• Obtain required business approvals, including presenting at BAB where applicable.

Account Management & Customer Relationship

• Own and manage customer accounts with full commercial accountability.
• Build and maintain strong client relationships; act as a trusted advisor and consultant.
• Ensure customer loyalty and deliver the highest level of customer satisfaction.
• Develop and execute comprehensive Account Development Plans, ensuring:
  
  • Clear alignment on priorities
  • Identification and activation of all growth opportunities
  • Effective collaboration and resource alignment
• Gain a deep understanding of customer business needs to identify opportunities for continued business development.
• Provide unique and insightful perspectives during customer engagements, aligning insights with customer priorities.
• Facilitate stakeholder conversations and proactively manage purchase decisions to shorten the sales cycle.
• Maintain clear visibility over all commercial delivery and operational aspects of accounts.

Collaboration & Cross-Functional Leadership

• Work closely with virtual teams across Business Development, Solution Design, Commercial Management, Bid Management, and Pricing.
• Effectively delegate and allocate work to ensure alignment and engagement.
• Coach and support team members to foster growth and high performance.
• Identify and plan required resources from other functions to support account objectives.

Commercial & Operational Excellence

• Ensure all customer requests are addressed and services are delivered according to agreed schedules.
• Drive resolution of issues through relevant process owners.
• Ensure full compliance across all internal and external business dimensions.
• Support cash collection activities by resolving commercial issues that may impact payment.

Market & Industry Awareness

• Understand and communicate macro- and microeconomic trends internally to support business adaptation.
• Share relevant market and economic insights externally to uncover new opportunities.
• Maintain awareness of competitor offerings, strengths, and weaknesses.

Who You Are
Experience

• Proven experience in B2B IT sales and account management, preferably within the aviation industry.
• 8+ year of experience within the field.
• Demonstrated track record of driving revenue growth and managing complex customer relationships.

Knowledge & Skills

• Strong understanding of IT B2B business and the aviation industry landscape.
• Excellent sales and sales leadership capabilities.
• Exceptional negotiation and consultative selling skills.
• Strong financial and commercial acumen.
• Solid understanding of contract structures and legal environments.
• Expertise in account development planning and sales methodologies (e.g., Miller Heiman or similar).
• Ability to understand customer value drivers and align solutions accordingly.
• Strong stakeholder management and influencing skills across multiple levels.

Education & Qualifications

• Bachelor's degree in Business, IT, or a related field, or equivalent professional experience.

Nice-to-Have

• Experience working within the IT, aviation or air transport industry ecosystem.

Qualifications

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.