Account Manager - English & French

About Tree-Nation

Tree-Nation is the world's largest reforestation platform, connecting citizens and companies with verified planting projects across the globe. Since 2006, over 800,000 users and 30,000+ companies have planted more than 45 million trees through our platform, across 40+ active reforestation projects worldwide.

We combine technology and environmental impact to make reforestation simple, transparent, and scalable. Our goal is to plant 1 trillion trees by 2050 and we're building the platform, the automation, and the systems to get there.

The Team - What We Are Made Of

Our team spans many nationalities, backgrounds, and disciplines. What we share is a mindset: we take ownership because we care about what we're building, we don't back down from hard problems, and we trust each other to lead, make decisions, and ask for help when needed.

We are investing heavily in automation and AI to scale our impact. The company provides access to the latest LLMs - including Enterprise Claude, ChatGPT, Gemini, and more - and we strongly encourage everyone to innovate.

We're based in Barcelona and work primarily from the office, because the energy of working side by side matters to us.

About this position

Tree-Nation's corporate client base is growing, and this role exists to make sure that growth compounds. You'll manage a portfolio of B2B accounts across English and Spanish-speaking markets, developing and nurturing relationships to grow each client's commitment to reforesting the world with Tree-Nation. Through close collaboration with Customer Success and a continuous drive to sharpen your strategies, you'll turn satisfied clients into long-term partners - and long-term partners into bigger ones.

What You'll Do

• Professionally manage all commercial aspects of client relationships, including day-to-day contact, pricing, negotiations, and renewals for your portfolio.
• Maintain current commitments while simultaneously identifying and executing upsell and cross-sell opportunities, maximizing revenue per account.
• Minimize churn across your portfolio by identifying risks early and proactively engaging with clients to maintain long-term relationships.
• Act as a technical bridge between clients and internal teams, understanding Tree-Nation's platform, tools, and workflows to resolve issues efficiently.
• Monitor and interpret platform data related to orders, planting progress, and project execution - taking full accountability for identifying inconsistencies, troubleshooting issues, and driving resolutions in a fast-paced environment.
• Identify areas of process improvement and consistently follow up on customer feedback with a systems-oriented mindset.
• Leverage AI and automation tools to optimize outreach, account monitoring, and reporting - continuously looking for ways to work smarter across your portfolio.

What You'll Bring

Required

• Full professional fluency in English and French.
• Proven experience in B2B account management.
• Strong relationship-building, sales, and negotiation skills, paired with technical curiosity and systems thinking.
• Comfort working with digital platforms, CRMs, dashboards, and structured data, and the ability to quickly learn new internal tools.
• Ability to reason about complex operational and technical flows, not just manage relationships.
• Excellent written and verbal communication skills.
• Results-oriented mindset with a strong focus on outcomes and measurable impact.
• Highly efficient, proactive, and accountable in day-to-day execution.

Strong Advantage

• Experience in a subscription-based, SaaS, or platform-driven environment.
• Proficiency in an additional language beyond English and French.

Mindset

• High ownership - you take initiative, but you also know when to listen first. Tree-Nation does things differently, and the best people here understand context before trying to change it
• Open and direct communicator - we give each other honest feedback because we want everyone to grow, and we expect the same openness in return.
• Systems thinker - you look for the root cause, not the quick fix. You build processes that work at scale, not band-aids that break at 50 accounts
• Self-driven and curious - you're motivated by the impact of your work, and you actively seek out better ways to do things
• Mission-aligned - reforestation isn't a marketing line for you. It's the reason you're reading this

What We Offer

Compensation

• Competitive base salary benchmarked to Barcelona's tech market
• Performance-based bonus
• Permanent contract

Benefits

• Flexible Remuneration Card covering meals and transport
• Wellhub (former Gympass) membership
• Access a private health insurance plan at a preferential rate negotiated by the company.
• Regular team-building events - dinners, offsites, and the occasional non-tree-related adventure
• Flexible start time between 8:00 and 10:00 and short Fridays

The Tree-Nation Difference

• Your lifetime carbon emissions are offset through monthly tree planting from the day you join
• Personal tree-planting allocation to plant and gift trees, however you choose
• A sustainability-designed office in Barcelona built to reflect the mission you're working toward
• A small, high-trust team where your work has a visible impact from day one - you'll work directly with the CEO and Growth team, not through layers that filter your input
• Direct exposure to product, tech, and strategic decisions
• A place where failure is part of the process - if nothing is failing, we're not pushing hard enough

Join Us

If something clicked while reading this - the mission, the way we work, the kind of challenge we're describing - we want to hear from you.

We don't hire based on pedigree. We hire based on how you think, what you've built, and whether you'll make the people around you better.

We're looking for people who make the team better. Come prove it.