Account Manager (French Speaking / Fintech)

A little bit about Flanks

Flanks is shaking up the wealth management industry by making it simpler and way more efficient for financial institutions. Our SaaS platform is designed to help banks, family offices, and wealth managers get a full picture of their clients' financial assets-all in one place.

Founded in 2019 and based in Barcelona, we've brought together a team of passionate wealth management and tech pros, all with a shared goal: to change how wealth management is done. Backed by €23 million in investment, we're growing fast, and we're not stopping anytime soon!

What we stand for:

• People First - our team comes first. We want every Flanker to feel at home, engaged, and part of something bigger.
• Keep Growing - as the company grows, so should you. We're all about personal and professional development here.
• Think Twice, Act Once - we believe in thoughtful decisions, considering the impact on both our team and our clients before taking action.

If you're looking for a place where you can grow and make an impact at a fast-paced, exciting fintech startup, this might just be the place for you!

About the role

As an Account Manager - French-speaking at Flanks, you will manage and grow a portfolio of French-speaking clients and other global markets, playing a key role in driving customer success and long-term value. Sitting within the Customer Success team and reporting to the Customer Success Team Lead, this role offers strong exposure to both technical and commercial aspects of the business, working closely with Tech, Product, country managers, and account executives. You will work directly with senior stakeholders - CEOs, COOs, and Wealth Management Directors - gaining a deep understanding of our international clients and their business needs.

What you'll do

Here's what you can expect to work on:

• Lead client onboarding end-to-end, ensuring a smooth start and helping clients expand coverage and unlock data insights post-implementation.
• Own key success metrics - product adoption, support performance, renewals, and customer satisfaction - and take full accountability for the outcomes in your portfolio.
• Run Quarterly Business Reviews with strategic insights and actionable recommendations that help clients get more value from Flanks.
• Identify upsell and expansion opportunities and partner with Sales to grow revenue within your accounts.
• Act as the primary point of contact for day-to-day client needs, delivering high-quality, responsive support (~50% of the role) on operational and product-related topics.
• Collaborate cross-functionally with Tech, Product, and Sales to represent client needs internally and drive continuous service improvements.

What we'd love to see

• 3-5 years of experience in banking, financial services, or asset management in a client-facing role - Account Management, Customer Success, or Sales.
• Comfortable working with senior stakeholders (C-suite, directors) - you can build trust quickly, hold a room, and push back when needed.
• Analytical mindset with the ability to interpret data and translate insights into clear recommendations for clients.
• Highly organised, with strong prioritisation skills and the ability to manage multiple accounts independently without losing quality.
• Proactive and structured problem-solver - you anticipate issues before they escalate and stay calm under pressure.
• Degree in Finance, Economics, Business Administration, or IT preferred.
• Language Proficiency: Native-level French and fluent English required. Additional languages (Spanish, Portuguese, German, or Scandinavian) are a plus .

If this sounds like you, don't worry if you don't check every single box-we'll support your growth along the way.

What we offer

• A full-time, permanent contract.
• We offer what we think is fair compensation.
• A base at WeWork Paris - a great coworking space to do your best work.
• Flexible working hours and hybrid work options.
• Paid day off on your birthday.
• Weekly fresh fruit, coffee, and tea on tap.
• Friday happy hours after our all-hands meetings (totally optional, of course!).
• Team-building events to bond and have fun.
• Health insurance and flexible compensation with Alan.
• A yearly training budget to keep growing.

The hiring process ⚙

1. Send us your CV, cover letter, etc.
2. You'll have a chat with our People Business Partner, Nicolás Guilarte.
3. A 30-minute interview with our Customer Success team to dive into your experience and approach.
4. A 45-minute roleplay session with a real-world scenario, followed by a structured feedback conversation.
5. A final interview with our Country Manager for France, Philippe.
6. If needed: a closing conversation with senior members of the team to wrap up any open questions.
7. We send you an offer!

We aim to keep things moving fast-ideally wrapping things up in one to four weeks. ⏳

If this sounds like a good fit for you, we'd love to hear from you. Don't hesitate to send us your CV and/or cover letter. ✉

At Flanks, we believe in fostering diversity and inclusion across everything we do. We're proud to be an equal opportunity employer, and we welcome all applications regardless of race, religion, gender, age, or disability status.

Additionally, we have an Equality Plan in place to ensure fairness and inclusivity in all our policies and practices.

Department Revenue Locations Barcelona Office, París Coworking Remote status Hybrid