Account Specialist with French and English

Akkodis (formerly Modis), is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With more than 17 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.

About the role:

The Account Specialist is responsible for providing white glove customer service to our high profile corporate wireless customers.

Your daily agenda will be:

• Providing day to day operational service desk support which includes receiving inbound calls, as well as providing web support via live chats, email and portal activities
• Processing service orders, answering how-to questions, troubleshooting
• Analyzing monthly billing and program reports
• General account maintenance
• Managing customer relationships with corporate partners
• Creating an exciting work environment
• Communicate and collaborate effectively
• Liaising with mobile/telco carriers to complete customer requests
• Strong attention to detail

If you have:

• Excellent level of French and English
• Excellent customer service, telephone, oral and written skills
• Relevant experience as per the above duties is considered as strong advantage
• Customer-orientated, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution
• Capable of being self-managed
• Proven role model and team player

You will get:

• Competitive remuneration package
• Performance-based bonuses
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
• Free Psychological Counselling via Green line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 150 BGN/month
• Upskilling & reskilling training programs and e-learning hub
• Diverse career growth opportunities
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives

The future is here for the making. Are you ready?

Let's make the incredible happen.