Accounts Receivable & Credit Management Specialist with French (M/F)

Job title: Accounts Receivable & Credit Management Specialist with French

Location: Katowice HUB (hybrid)

Type: permanent

Who we are and what we do:

LIPTON Teas & Infusions is the world's leading tea business, home to iconic, purpose‑driven brands like Lipton, Pukka, Tazo, T2, Lyons and PG Tips.

We craft great teas for every occasion, to bring joy and inspire a healthier lifestyle. Guided by our values of people first, ownership, passion for excellence, and consumer and customer centricity, we create long ‑ term value for our people, trade partners, suppliers, and the communities where we operate.

If you're a diverse thinker who takes personal ownership to connect ideas and make impactful things happen, someone who shares our values around humanity and courage and someone who enjoys a good cup of tea (on the house!), then we could be a good match!

Your role:

As an Accounts Receivable & Credit Management Specialist with French, you will manage customer credit risk, credit limits, blocked orders, overdue exposure, and credit-related master data for French-speaking markets.

You will be a key contact for credit management, helping maintain healthy cash flow, reduce overdue balances, and ensure compliance with credit policies, controls, and accounting standards. You will also understand the end-to-end Accounts Receivable process and provide backup support for selected AR activities when needed.

Your key responsibilities:

Credit Management & Credit Control

• Manage customer credit limits, assess creditworthiness, and monitor exposure, overdue balances, and risk indicators.
• Review blocked orders and block or unblock customers in line with credit policies, approval rules, and business priorities.
• Support risk escalation, bad debt prevention, and accurate, compliant credit-related customer master data.
• Work with credit agencies, insurers, and trade finance partners on credit insurance, factoring, guarantees, and related activities where relevant.

Collections & Overdue Management

• Proactively follow up with French-speaking customers on overdue invoices, unpaid balances, and payment commitments via email, phone, and customer portals.
• Send reminders and dunning notices, prioritizing collections by risk, value, and business impact.
• Escalate high-risk, disputed, or long-overdue accounts and coordinate dispute follow-up with Customer Service, Sales, Claims, Finance, and other teams.
• Support write-off approval processes when required.

Customer Master Data & Compliance

• Verify new customer requests and maintain payment terms, dunning, credit settings, tax/VAT, banking, and other AR-related master data.
• Ensure customer data meets KYC, internal policy, and audit requirements.
• Support internal and external audits with relevant documentation and explanations.

Accounts Receivable Process Support / Backup

While another team member will lead day-to-day AR activities, you will understand the AR process and provide operational backup when needed, including:

• Supporting invoice-to-cash activities, including invoicing, payment allocation, cash application, and open item clearing.
• Analyzing open items, aging reports, unapplied cash, and customer account reconciliations.
• Resolving payment discrepancies, short payments, overpayments, and deductions when required.
• Supporting AR month-end closing and providing backup during absences, workload peaks, or urgent business needs.

Reporting, Controls & Continuous Improvement

• Prepare and analyze overdue, exposure, credit limit, and AR reports, contributing to monthly business reviews.
• Maintain documentation and evidence in line with control and audit requirements.
• Identify opportunities to simplify, standardize, and automate credit management and AR processes, including SAP/S4 improvements and KPI dashboards.
• Collaborate with stakeholders to ensure smooth end-to-end Order to Cash execution.

Key Stakeholders

• French-speaking customers
• Customer Operations, Customer Service & Claims, Sales, and Commercial teams
• Finance, Accounting, and Treasury
• Credit agencies, insurers, and internal and external auditors

What we are looking for:

• Experience in Credit Management, Credit Control, Accounts Receivable, Collections, or Order to Cash.
• Knowledge of French commercial regulations, payment terms, collections, dunning, bad debt, and customer credit risk management.
• Working knowledge of AR processes, including invoicing, cash application, payment allocation, open item management, and month-end close.
• Fluent French and a good command of written and spoken English.
• Knowledge of SAP/S4HANA and MS Excel.
• Strong analytical skills, attention to detail, and the ability to assess risk, prioritize, and make policy-aligned decisions.
• Clear communication and stakeholder management skills, with a customer-focused and compliance-minded approach.
• Ability to work independently and collaborate effectively across teams and markets.

What's in it for you:

As part of the Katowice HUB, you'll join a modern, collaborative environment designed to help you thrive-professionally and personally. Our benefits package includes:

• Yearly salary review and annual bonus based on company's results and individual performance
• Private medical care and employer ‑ paid life insurance
• Monthly MyBenefit cafeteria points and holiday reimbursement
• Access to discounted company products
• Employee referral rewards up to 3,000 PLN
• Structured onboarding and continuous learning opportunities
• Cross ‑ functional collaboration with global teams
• Regular HUB events, recognition programs, and a strong culture of teamwork

What to expect from us:

We know that the whole recruitment process can be stressful, so we promise to make it as straightforward as possible. Our process is usually 2-3 stages (depending on the seniority of the role) and we are aiming to review every CV within 2 weeks.

We are an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. We are interested in every individual bringing their whole self to work and this includes you!

A GDPR clause (for Poland):

By submitting your application, you consent to the processing of your personal data contained in your CV and application documents for the purposes of this recruitment process, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation). Your data will be processed only for the duration of this recruitment unless you provide separate consent for future recruitment processes.