Administration Specialist (French Market)

At Webfleet we're looking for an enthusiastic, highly motivated and results oriented Administration Specialist in Barcelona to be part of our Admin team dedicated to our FRENCH customer base.

Your Day-to-Day:

You will report to the Administration Team Lead and play a key role in ensuring smooth and accurate handling of customer contracts and after-sales activities.

• Managing contract-related actions after signature, ensuring timely and accurate processing
• Handling after-sales requests such as contract changes, invoicing, and retention activities
• Supporting customers via phone and email with a strong focus on quality and satisfaction
• Coordinating customer data updates and maintaining data accuracy
• Managing complaint cases from initiation to resolution
• Performing invoicing-related administrative tasks in line with legal requirements
• Collaborating with Accounts Receivable on payment-related topics
• Following up on proactive tasks (e.g. rejected direct debits, dunning, rental returns)
• Acting as a link between internal teams to ensure a smooth customer experience

Who are you?

• Excellent communication skills - Fluent in English & French required (written and spoken)
• Previous experience in administrative roles, preferably in Sales Administration, Customer Support or a related field.
• Understanding and focus on customer-centric behaviours
• High attention to details and ability to ensure accuracy
• Ability to work independently and within/across teams
• Preferred: experience with CRM systems, such as Salesforce
• Plus: familiarity with process improvement initiatives and/or system testing

Why you'll love working for us:

• Be part of an international and fast-paced environment
• Play a key role in delivering a smooth customer experience and supporting business success
• Work in a collaborative team where your ideas for improvements are valued
• Grow your skills within a structured and evolving organization

Let's not forget the good stuff!

• Working from home up to 3 days a week;
• 500 euros gross to set up your home office;
• Home office allowance
• Change to work abroad for 40 working days per year;
• Birthday off and volunteering time off;
• Additional health and dental insurance;
• 100% employer funded pension scheme;
• Lunch or childcare vouchers;
• Unlimited Access to LinkedIn Learning;
• Access to Gofluent platform to learn new languages.
• Employee Assistance Program.

Who are we?

Webfleet is Bridgestone's globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.

Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.

More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.

Want to join us?
If that's a yes, please apply and upload your CV (In English)

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.