Aftersales Representative - French Market

Job Purpose

Provide post-purchase support, resolve customer issues, and ensure satisfaction by offering product knowledge, effective communication, and assistance with inquiries and concerns.

A glimpse of your daily mission

• Manage aftersales cases with professionalism and follow-up, ensuring customers receive clear and timely updates.
• Work closely with Sales, Customer Service, Quality, and manufacturing teams to gather information and coordinate the next steps.
• Review customer feedback and product issues to help identify patterns and support continuous improvement.
• Document case details and decisions to ensure accuracy, consistency, and proper process alignment.
• Handle warranty and non-warranty requests, including replacements or adjustments when needed.
• Support dealers and partners by providing guidance on product handling, installation, and issue resolution.
• Escalate recurring or sensitive issues to the appropriate teams when necessary.
• Maintain a constructive, solution-oriented communication style with customers and internal stakeholders.

Your Qualifications

• Bachelor/University Degree preferred (Business, Marketing, Design or equivalent studies).
• Fluent in French and English languages (business professional).
• Background in quality and/or aftersales roles, preferably within the industry.
• Strong problem-solving abilities and customer-focused mindset.
• Demonstrate problem solving skills and high degree of professionalism and integrity.
• Excellent communication skills, both verbal and written.
• Proficient with Microsoft Office.

About us

Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivates them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8.000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.