Pologne, WroclawPologne, Wroclaw


Date de publication 01.03.2024

Analyst, Claims Dutch/German/Italian/Spanish/Swedish/French

Analyst, Claims

Wrocław, Poland

Being a part of our Claims Operations Poland, you add value to the organization as you are directly aligned to organizational goals. It's a unique team in terms of learning as we cater to all the countries where AXA XL has offices and we support all line of businesses (Property, Casualty, Professional and Specialty) and all products.

Our Claims team in Poland receives loss notifications ("First Notice of Loss") directly from our brokers/insureds across the world and set up claims, as per defined standard operating procedures in a timely manner (within agreed deadline - "Service Level Agreement"). As a member of our team you will be required to use your knowledge and learning's at work to identify claims loss details. You will be also responsible for receiving, handling and forwarding claims as per procedures and leader's instructions. We offer you a learning path along with your gained experience: together with expanding knowledge you will get new responsibilities related to the insurance business such as being a claim owner on follow business (Coinsurance) and do reconciliation/triaging of monthly/quarterly statements and process financials tasks.

We work in our internal system and you will be part of end-to-end training after the recruitment process. Our colleagues will share with you all the necessary insurance knowledge during onboarding and trainings.

You will report to Assistant Manager, Claims.

DISCOVER your opportunity

What will your essential responsibilities include?

• Analyzing claims related documents for various lines of businesses,

• Create First Notice of Loss & setup claims in our systems,

• Work together with internal client's teams to resolve complex scenarios and ask for additional information when needed,

• Maintain proper documentation of all the procedures and updates,

• Be part of the process meetings and participate in monthly/quarterly audio & video conference calls,

• Make sure to constantly develop and meet company's quality requirements,

• Respect given deadlines and Service Level Agreement,

• Be part of the diverse team and support other colleagues.

SHARE your talent

SHARE your talent

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

• University degree or relevant experience,

• English and Dutch/German/Italian/Spanish/Swedish/French min. B1/B2,

• Thorough analysis of documents and their understanding,

• Basic knowledge of Microsoft Office including: Outlook, Word, Excel, PowerPoint,

• Good organizational skills and excellent attention to details,

• Excellent people skills; communicative and open to new challenges.

Nice-to-have Skills and Abilities:

• Above average experience in Excel is a plus,

• Knowledge of other languages,

• Proven experience in insurance industry (ability to read and interpret insurance data) - will be an asset .

What do we offer?

• Amazing modern workspace in the city center, near the market square

• Flexible working hours and opportunity to work from home (hybrid mode),

• Improving your language skills by working in multicultural environment with English use on a daily basis (+ subsidy program for foreign language learning based on business needs),

• Luxmed health insurance with dental package included and Pramerica life insurance,

• Lunch allowance and fresh fruits every morning in our kitchen,

• Team-building events

• Day off on your birthday

• Video and board games in the office available during your break,

• Many Networking Groups allowing for comprehensive development in your interest area,

• Openness to all ideas and needs of our employees We work in accordance with the principle "Here You can be Yourself"!

FIND your future

AXA XL, the Property & Casualty and Specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

  • Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
  • Robust support for Flexible Working Arrangements
  • Enhanced family friendly leave benefits
  • Named to the Diversity Best Practices Index
  • Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer.


At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

  • Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
  • Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
  • Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
  • AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see

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