API Solutions Engineer with French&English

Company Description

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring - all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us.
Join our Happeners!

Job Description

We're looking for a motivated and talented API Solutions Engineer who will help us bridge the gap between business needs and complex software technology.

Your mission with us is to ensure end-to-end support and consultancy for our international clients in choosing their technical solutions and coordinating first-level technical assistance for our API solutions.

As primary technical partner to the sales team, you will be responsible for validating technical feasibility, tailoring solutions, and securing the "technical win" from initial discovery through to handover to implementation, by assisting clients, partners, and IT service providers during the implementation phase as well as in case of technical issues.

A true coordinator, you manage both internal and external stakeholders, the progress and execution of action plans and project deliverables and provide support after the go-live.

What you'll be doing at Coface:

• Technical Discovery & Scoping: Engaging with prospects to understand business requirements, technical environments, and pain points to design optimal, tailored solutions.
• Pre-Sales Support Analyze customer needs and formalize requirements, define the appropriate solution, support the setting up of the contract, responsible for the technical solution proposal and its implementation
• Product Demonstrations: Delivering high-impact, customized product demos that highlight value and ROI, rather than just features.
• Proof of Concept (PoC/PoV) Management: Leading technical validations (PoC/PoV) to prove the software meets specific customer requirements.
• Implementation: Define the implementation model and coordinate the technical team; deploy the technical solution.
• Post-Go-Live Support: Manage incidents and provide after-sales technical support
• Post-Sales Handover: Ensuring a smooth transition of knowledge from the sales team to the Professional Services/Delivery team

Qualifications

This mission is yours, if you have these core skills:

• Technical Expertise: Strong background in software development in technical environments (web services, API, SOAP/XML, REST/JSON)
• Strong knowledge of web service testing tools (Postman, SoapUI); experience with AWS (Amazon Web Services) is a plus
• Communication & Presentation: Ability to translate complex technical concepts into business value for stakeholders ranging from IT staff to C-level executives.
• Problem-Solving: Resourceful in navigating unknown technical requirements and devising creative solutions.
• Customer-Facing Ability: Strong interpersonal skills to build trust and act as a "trusted advisor".
• Project Management: Ability to manage multiple concurrent, high-priority projects
• Enjoy working in an international context, connecting with international clients, and interacting with multicultural teams
• Analytical thinking and detail orientation: rigorous, analytical, organized, with strong synthesis skills.

Language: mandatory levels apply for both

• English: CEFR - Level C1
• Professional in French- CEFR - Level C1

Experience:

• < 3-7 years in technical roles (e.g., software engineering, implementation, or previous pre-sales).
• < 5 years in managing connected solutions (API) with direct customer interaction, preferably with international exposure.
• Industry-specific credit insurance, information/collection/banking business is a plus.

Additional Information

What's in it for you:

• The company will provide continuous support and guidance throughout your work;
• Hybrid work model;