Royaume-Uni, LondonIcarus Media Digital
Date de publication 02.07.2024
- Page d'accueil /
- Toutes les annonces d'emploi /
- Royaume-Uni /
- Application Supp...
Application Support Engineer - French Speaking
At IMD, we're an innovative company driving success across multiple online ventures, with a strong focus on the French market.
We are looking for an Application Support Engineer to join our tech team to play a pivotal role in enhancing our in-house support tools, by raising tickets or even improving them yourself. You'll be responsible for triaging and resolving small bug tickets, proactively monitoring our systems, and identifying potential issues before they escalate. Additionally, you'll contribute to our integration testing efforts to ensure the quality of our products.
This role offers an exciting opportunity for growth, as you may eventually take on more responsibilities across various projects.
If you are passionate about providing first-class support and are a strong collaborator , IMD offers an unparalleled opportunity. Become part of a team that's shaping the future.
Responsibilities
- Process Improvement: You'll be responsible for improving in-house support tools and have the opportunity to grow into a role focused on optimising support tools and processes.
- Technical Expertise: You'll use your strong technical skills to understand and explain complex issues clearly. You'll ask insightful follow-up questions to gather comprehensive information for accurate ticket creation for the development team.
- Support Operations: You'll monitor support channels, prioritise and address critical issues promptly, and efficiently manage the queue of tickets. You'll be a vital link between the support and development teams, ensuring effective communication and issue resolution.
- Quality Assurance: You'll handle small bug tickets, triaging and resolving minor issues and contributing to integration testing efforts.
- Systems Monitoring: You'll proactively monitor systems, identify potential issues, and implement preventive measures to avoid escalations.
- Cross-functional Collaboration: During downtime, you'll evaluate and improve integrations and tooling across the support teams and engineering team. You'll address tickets and issues raised by different business units.
Requirements
We're looking for someone with:
- Previous coding experience would be great; ideally with PHP, but any language is a bonus.
- The ability to manage stakeholders and key relationships; as you'll be the link between the engineering and support teams.
- Excellent communication skills.
- An adaptable mindset - We're a fast moving business with changing priorities.
- Strong organisational skills as we are managing a variety of projects with tasks to be completed within them, so you'll need the ability to organise and prioritise effectively.
- Knowledge of french to fluent level; it is a core language of the business.
It would be a plus if you have:
- Provided 2nd-line support in some capacity in the past.
- Experience with PHP using the Laravel framework.
Benefits
The Package.
- £25K-£30K per annum
- Performance-related, quarterly paid bonus - 10% per year
- 25 days holiday + Bank Holidays
- At least one legendary company trip per year (Worldwide unique experiences)
- £17 Deliveroo lunch credit for each day in the office
- MacBook Buy-Back option
- £500 home office budget
Plus d'emplois en Royaume-Uni
Royaume-Uni, LondonGlobal Internship Program (French speaker) Presidents Summit
- Royaume-Uni, London
QA Analyst - French Speaking
- Royaume-Uni, London
Senior Sales Account Executive UK & French Market
8 conseils pour réussir un entretien d'embauche en ligne pour un emploi à l'étranger
Les entretiens d'embauche en ligne sont aujourd'hui la nouvelle norme. Que vous postuliez pour un emploi à l'étranger ou proche de chez vous, l'ensemble de votre...
Créer son blog en tant qu'expatrié
En partant travailler à l'étranger, vous allez vivre des aventures quotidiennes, découvrir une nouvelle culture et des coutumes différentes des vôtres. Toutes ces expériences pourraient intéresser vos proches, mais aussi des inconnus. Pour transmettre votre vécu, un blog est un excellent moyen de communication.
8 conseils pour surmonter le mal du pays lorsque vous avez déménagé à l'étranger
Vivre à l’étranger est un excellent moyen de vivre de nouvelles aventures et de créer de nouvelles opportunités sur les plans professionnel et social. Se retrouver...
Trouvez votre appartement en Royaume-Uni
Pièces partagées
London, United Kingdom
Disponible de Apr 14, 2033Room for rent in 5 bedrooms flatshare in Canada Water
€774
Mois
30Jours
Mon séjour
Chambres:4
Salle de bains:1
Pièces partagées
Chambres:5