Applications and Services Supervision Engineer

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Company Mission

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Job Purpose:

In the context of cloud application support, cloud monitoring comes up as one of the corner stones of the quality of service for cloud applications.

ASM Team has a global view on all the Cloud-based applications' monitoring platforms. They perform the end-to-end monitoring, validate and troubleshoot the alarms and help in identifying the root-cause of the problem. They also act as a link between the different entities during major crises.

Key Tasks and Responsibilities

• Monitor the performance and the behavior of orange critical applications.
• Real time monitoring: incident detection and analysis, logging of the faults in the relevant.
• Tracking/Solving all monitoring incidents raised by servers' owners.
• Perform technical escalations in line with our Fault Management policy
• Liaise with other relevant internal departments to ensure all incidents are managed properly
• Participate in Crisis Bridge in order to keep the business updated.
• Coordinate and circulate information between Service Desk, Level 2 support, crisis team and Analyst team.
• Perform a periodic analysis in order to contribute in the application performance improvements.
• Produce monthly applications availability and data reports (Key Performance Indicators)

About you

Skill Profile

• Degree in telecommunication and/or computer sciences engineering field
• Professional Experience:
• 2+ years of experience in networks & telecommunications field and/or in an operational IT environment.
• Functional knowledge of Operating Systems + Cloud Computing Basics.
• Strong knowledge of Networks and Security
• Database administration (Oracle, Sybase, SQL Server, MySQL)
• Good understanding of ITIL processes (ITIL Foundation)
• Skills & Qualifications:
• Good interpersonal and communication skills
• Good time management, and organizational skills
• Customer Oriented Attitude
• Strong Customer Service Experience
• Ability to work under pressure and multitasking
• Proactive and self-motivated
• Accountability, commitment and having a sense of urgency
• Team Spirit
• Strong problem solving and research skills
• Ability to work on out of business hours and/or in call basis
• Ability to work on 24*7 shift basis

Additional Information

• Basic Technical experience in networks
• basic technical experience in Cloud envirements and application structure
• French speaker
• English speaker

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.