Associate, Client Success (French)

GSCF | www.gscf.com

GSCF is the leading global provider of working capital solutions. GSCF's Working Capital as a Service is an innovative solution that unlocks liquidity and optimizes working capital through a connected capital ecosystem of suppliers, buyers and financial partners. We combine a
comprehensive platform, expert managed services and access to alternative capital solutions to empower businesses to improve cash flow, optimize efficiency, manage risk and complexity, and drive sustainable growth. GSCF's team of working capital experts operates in over 75 countries, offering a truly global and end-to-end perspective to solve working capital efficiency challenges

• Alternative Capital Control & Flexibility: GSCF is the only provider with control of capital that oversees credit decisioning and servicing of our own funding vehicle, offering same-day credit decisions, broader risk coverage, and flexible program structures.
• Comprehensive Platform: GSCF's configurable platform provides real-time visibility and a unified view of data for the end-to-end invoice lifecycle, seamless integration with ERPs, additional systems, operational workflows and multi-funder access across the connected capital ecosystem of suppliers, buyers and funders.
• Expert Managed Services: Our team of working capita experts becomes an extension of yours, delivering strategic guidance, operational efficiency improvements, and proactive global support.

The Role

Client account management with increased ownership and autonomy in complex issue resolution and client development.

How You Will Make an Impact

• Responsible for proactive Account Management including Credit Requirements, KYC/AML validation, and Credit Limit Increases
• Lead complex Collections efforts including escalated issues, coordination of demand letters, reporting, and engagement in country-specific tasks.
• Own accounts through Review and Planning by managing customer requests and complaints, providing proactive support to prevent escalations.
• Independently manage client disputes in internal systems, engage customers with clear outcomes and resolutions.
• Responsible for risk management and ensuring high levels of customer satisfaction.
• Ensure all customer communications are documented in an accurate and timely manner.
• Ensure accounts operate within approved guidelines, escalating only when necessary for management approval.
• Lead or contribute to additional ad-hoc projects and represent the team in cross-functional initiatives.

What You Bring to the Team

• At least 2 years of experience in relevant industry and at least 2 years of client facing activity
• Fluent in English and French
• Strong communication skills both verbally and in writing
• Ability to share knowledge, new ideas, and solutions for the team
• General analytical skills to collect, analyze, and summarize data to assist with requests and Account Management
• Proficient in Microsoft Office especially Excel
• Thrives in a multi-task environment where there are competing priorities and deadlines/deliverables, where change is constant
• Ability to remain poised and calm under pressure
• Highly organized with strong attention to detail
• Team player - energetic, enthusiastic, and personable
• Ability to perform duties with the highest level of confidentiality and integrity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law.