job
Pologne, WroclawPologne, Wroclaw

Smith & Nephew

Date de publication 11.03.2024

Associate OTC with French

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Smith+Nephew is hiring Associate OTC with French

As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS centre as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.

What you will be doing?
  • Contact customers to collect outstanding debt and negotiate payment plans.
  • Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.
  • Manage customer administration needs to facilitate invoice payment and implement process improvements.
  • Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.
  • Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.
  • Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.


What will you need to be successful?
  • Minimum 1 year of collections or cash application experience in an international environment, with credit knowledge considered advantageous.
  • Comprehensive understanding of end-to-end OTC operational and financial controls, business processes, and reporting.
  • Demonstrated ability to drive process improvements with a proven track record.
  • Fluency in both written and spoken French and English.
  • Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.


At Smith+Nephew we offer

Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website

Your Future: annual bonus, life insurance, company stock saving plan

Work/Life Balance: paid volunteering hours, flexible approach

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform

Flexibility: possibility of working in hybrid model

Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies

Extra Perks: referral bonus, recognition program, mentoring program

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