Back Office Team Leader with French

Back Office Team Leader with French

Michelin is hiring!

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This role is based in Michelin Corporate & Business Services in Bucharest, where more than 800 colleagues deliver excellence in Purchasing, Finance, Logistics, Order to Cash, Service Management and Personnel.

What we're looking for:

• Bachelor's Degree.
• Relevant experience in leading and managing people;
• Preferred minimum 3-4 years of experience in the Customer Services or O2C field;
• Customer-oriented and action-oriented;
• Excellent command of English and French;
• Ability to interact with a wide variety of customers in different countries.
• Experience in managing projects and driving process improvements in a fast-paced, dynamic environment;
• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.

What will you do?

Manage and develop the team:
• Create an environment, with pairs, that encourages empowerment, collaboration and autonomy for direct team and among teams
• Guide the team to set objectives, aligned with the objectives of the entity.
• Ensure that the team have the adequate and suitable resources to complete its activities
• Manage priorities and guide the team to balance the workload according to the defined priorities
• Develop and support direct reports' career plans and learning opportunities
• Provide regular and timely feedback to direct reports'
• Manage the staffing movements taking into account the expectations of employees, the needs of the team and the entity
• Apply company policies and procedures in managing direct reports.
• Facilitate change at team level.

Drive operations and performance:
• Help team members understand the broader vision and guide the team towards results achievement
• Ensure the operations are conducted properly, according to processes, standards, and customer requirements
• Organize and optimize the means and solutions necessary to meet the objectives
• Evaluate operations performance against service level agreement in place and ensure corrective action plans are in place
• Coordinate actions with partners/customers to optimize the performance level
• Identify the upcoming critical situations in order to anticipate actions
• Continuously seek to improve performance of operations, customer and employee satisfaction

In Michelin we offer:

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we'll send you our offer.

LET'S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That's why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That's our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.

Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.

#LI-Hybrid