Bilingual Call Quality Auditor (French and English speaker)

About us:

Since 2014, Spring Financial has been simplifying the lending process for millions of Canadians facing all types of financial circumstances. Spring offers a growing range of financial products and services which currently include personal loans, mortgages, credit cards and secured loans - all of which are made available to Canadians without having to visit a branch!

We are high-energy entrepreneurs who operate with a real sense of urgency. We have created some of the best in market products and sales processes allowing millions of Canadians to get access to financing online, via text or over the phone - all from the comfort of their own home!

PLEASE NOTE - This is full-time permanent, work-from-home position.

What You'll Be Doing:

• Developing a deep understanding of all the products and services offered by the sales department and the process in which customers are created.
• Listening to sales department call recordings and completing a corresponding report for each one
• Helping establish quality standards and a compliance processes for sales staff
• Reporting results to the management team for the sales division

What You Should Already Have:

• Excellent verbal and written communication skills on both English and French
• High attention to detail
• Prior call-center experience a plus, but not required
• Having a proactive approach to identifying and addressing potential issues
• The ability to work collaboratively with diverse teams and a keen interest in continuous learning and improvement
• Resulted-oriented, creative and charismatic with the desire to share a laugh or two with your teammates
• Nice to have: Salesforce CRM knowledge - but not required

If you do not have all 6 of these items, you can still apply! You'll receive ongoing training from our Team Managers, who have previously performed the same job and will help you to master it!

This is a truly exciting time to join Spring Financial and we are looking forward to doing great things together!

The salary for this position is 40,000-65,000 PHP/monthly