Bilingual (French/English) Account Coordinator Intern

About Koddi

We are a global technology company with software and services that help top digital marketplaces effectively monetize their first-party audiences through industry-leading commerce media technology and strategy. Our enterprise platforms leverage first-party data to drive marketplace revenue and profit by improving user experience and target shoppers throughout the purchase path. Koddi's platforms enable any advertiser, any marketplace, in any industry to increase awareness, generate demand, and drive revenue.We are committed to driving innovation and growth in the commerce media space.

As part of that commitment, we've launched Koddi Academy-a learning platform designed to provide expert knowledge, competitive insights, and practical strategies for thriving in this fast-growing industry. Explore our latest certification course, to deepen your expertise and stay ahead in the evolving world of commerce media.

You can also sign up for our waiting list to be notified when new courses are released. Get started today at Koddi Academy.

Koddi is seeking an enthusiastic and detail-oriented individual to join our Client Services team in Düsseldorf as a French-speaking Account Coordinator Intern. In this role you will provide our customers and partners, focusing on French-speaking markets, with world class service while gaining valuable knowledge and skills. This role will further enhance our operational efficiency and develop a seamless experience for our partners.

Operating in our ideal state, you will be focused on live chat monitoring, onboarding, access setup, account administration, quality checks, and providing invaluable support to our internal teams. Because of the nature of the role, you will work closely with all our teams on a daily basis - from client services to our product and operational teams to make sure we do the right thing for our customers.

What you will do

• Utilize different ticketing systems including Salesforce, and communicate between both our internal teams and clients within SLA until resolution, providing quality assurance for new activations
• Oversee live chat volume across all partners, handling efficient response times, provide quality solutions, and buildout internal workflows for partner-specific escalations
• Act as the liaison between hotel clients and strategic account managers, assisting with technical issues and quality response times, building a strong client experience while opening tickets for internal communication and investigations cross-brand
• Manage platform access for new and existing clients
• Buildout our Onboarding workflow for each partner, providing a "white glove" experience for clients getting setup on our platforms, providing brand-specific collateral, overall best practices, and next steps
• Host trainings and webinars for our platforms for new users
• Manage strategic account manager assignment post trainings
• Support cross-team outreach initiatives to foster program growth
• Spearhead monthly internal audits, partnering across internal teams, as an evolving quality check on any active campaign

What skills and experience you bring

• Bachelor's degree or equal relevant experience
• Must be native French and fluent in English, with the ability to effectively communicate in both languages.
• Baseline understanding of CRM systems and support practices (Salesforce)
• Effective written and verbal communication skills
• Learning mindset and ability to learn quickly
• Desire to be a part of a fast paced and high energy work culture where you may need to multitask
• You find it rewarding to solve people's problems and are proactively improving internal workflows and processes
• Self-motivator with robust work ethic with ability to work effectively in both independent and team environments
• Desire to work in a collaborative environment that is results driven