Portugal, LisbonPortugal, Lisbon


Date de publication 04.07.2024

4 a postulé

Billing Assistant - French Speaker

The Role

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.

What will you do?

As Billing Assistant your key responsibilities will be to :
  • Ensure the registration and validation of contracts in the system regardless of the channel, while ensuring the accuracy of the information (rates, exceptions, policyholder information, beneficiaries, vehicles, etc.)
  • Manage active contracts to ensure the quality of information in the system for proper billing (cancellation, change of beneficiary, etc.) record and monitor financial flows (premiums and/or claims) in accordance with management's directives for a portfolio of clients or products.

You'll be working on real client projects performing the following tasks (not exhaustive):
  • Ensure the validation of contracts imported into the web client space by checking the information that determines the risk and the premium.
  • Manage active contracts to update the database (handling cancellations, changing beneficiaries, etc.)
  • Ensure the registration of new customer accounts or the update of existing accounts in the application, according to internal procedures.
  • Receive new subscription files received by mail, verify the completeness of the file's documents, and follow up with contacts if necessary.
  • Enter contracts received by mail into the system, verify the completeness of the information, and check the elements that determine billing.
  • Ensure customer service reception, via phone and other communication channels (chat, email, etc.), analyze the request or need, and respond according to internal procedures.

What are we looking for?

We are looking for highly driven with solid interpersonal skills. A colleague looking to join in a large and dynamic organization.
  • Advanced Microsoft Office 365 (Excel, Word, PowerPoint) skills
  • Ease in building relationships over the phone
  • Customer service orientation
  • Rigorous and reliable
  • Team spirit
  • Respect for deadlines
  • Analytical skills and organizational sense
  • Adaptability, responsiveness, and diligence
  • Active listening skillsFrench proficiency minimum B2 expected C1

What's in it for you?

In WTW, you'll find a professional yet friendly and easy-going environment in an office based in a fast-growing European capital. Come join a team of dynamic and motivating colleagues!

In addition to our attractive remuneration package, we offer:
  • Work-life balance. Mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Hybrid working is more than just a buzzword for us.
  • Monetary benefit. An attractive, performance-related remuneration system.
  • Internationality. An international management consultancy and the security of a global corporation with renowned customers.
  • Development opportunities. A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
  • Cooperation. Learning from each other and making decisions together, collegial, appreciative and dynamic.
  • Customer contact. Quickly take responsibility.
  • Corporate events. Together we celebrate our successes and our community

WTW is an equal opportunity employer

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