Business Analyst with French (CFT/ITO) - IT (Information Technology) - Romania

Societe Generale Global Solution Centre (SG GSC) acts as a business solution center for Societe Generale, one of the largest European financial groups. If you are looking for a great career opportunity within the IT world, then you are in the right place.

Our IT Filiere has over 800 IT professionals, delivering services on four perimeters: Retail Banking, Security and Infrastructure, Internal Support Applications, and Investment Banking. And our team is ready to expand and find new awesome colleagues to embark on this journey.

We want to provide you a meaningful career where you feel authentic and love your job. Day after day. Your tasks will be diverse but will have one thing in common: they will be useful to the community - on local levels and even global scales. Join us in shaping the world of tomorrow. The Future is You!

We are seeking to hire a skilled Business Analyst who will be in charge of the support, evolutive maintenance and deployment of IT tools for CFT department.

What you will do:
• Coordinate, collect business and IT teams' needs and transpose them into functional specifications
• Perform tool configuration & setup
• Follow-up the implementation of other specifications with the development teams
• Coordinate the UAT and train the IT teams who will be using the tools
• Detect application defects and raise alerts to the development teams and/or tool provider;
• Manage complex tool issues, identify possible improvements in the tools, processes or procedures and participates in their implementation, most of the times working with different teams from other IT departments;
• Coordinate incident and problem management for the tools he/she is supporting
• Perform root-causes and proposes solutions
• Work closely with development teams and/or tool provider to solve bugs/regressions raised by L1 & L2 support team
• Ensure testing on tools' enhancements
• Maintain up-to-date documentation and application contacts
• Hold and participate to regular meetings with partners/IT teams from Bangalore & Paris
• Ensure training for peers, back-up and new colleagues

Profile required
• Fluent in English and French
• At least 5 years of experience in IT support and 3 years in a similar Business Analyst/Quality Analyst role
• Previous experience in working with IT Service Management tools & ITIL processes is required
• Excellent analytical skills
• Very good MS Office (Excel, PowerPoint) skills
• SQL knowledge is a plus
• Problem-solving oriented
• Very good attention to details
• Excellent communication skills Why join us

SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.

Plus, you will enjoy all our benefits:

• competitive compensation & remuneration, including annual performance bonus;
• preventive healthcare plan, and group health & life insurance;
• wide range of flexible benefits within a monthly budget;
• office perks, wellbeing and mental health programs;
• various social benefits and bonuses for personal or family events;
• 9-to-5 workday & flexible working environment (Hybrid);
• additional paid and unpaid time off, including Sabbatical leave;
• learning and growth opportunities based on individual development and career plans;
• unlimited access to various eLearning resources.

Business insight

We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you're joining us for a period of months, years, or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA.

If you too want to be directly involved, grow in a stimulating and caring environment, feel useful daily and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer, and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation, membership of a political, religious, trade union or minority organization, or any other characteristic that could be subject to discrimination.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 24000L3H Entity: SG Global Solution Centre Romania Starting date: 2024/11/18 Publication date: 2024/08/23