Business Management Officer - French Speaker

Company Description

Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries.

Based in Porto, Natixis Centre of Expertise mission is to transform traditional banking by developing innovative solutions for the bank's business, operations and work culture worldwide, as a key driver of the company's culture of agility and innovation. Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms.

Natixis in Portugal is the best combination of a "start-up mindset" with a large, solid structure. Its unique culture gives true meaning to a "beyond banking" personality: to be a real entrepreneur, self-challenging, ever striving to excel and go that extra mile.

Job Description

Team presentation and main goal:

The CIO Office is a transversal department, working for the IT of the group. This aim of this area is foster a consolidated view of IT, that is split in various business units, enabling enhanced management and communication for the scope.

The CIO Office operates in close connection with the support functions, to promote more efficient channels of communication for management control.

The main areas of scope of the CIO Office are: Project based management, associated with resources, activities and planning control. In addition, it includes control activities associated with KPI implementation and monitoring, financial and Budget control. As well, the CIO Office aims to harmonize the practices and rules, to facilitate a cross-cutting understanding of the challenges and the needs.

Main tasks and goals:

As a Junior Business Management Officer within the CIO Office, you will play a pivotal role in ensuring the operational efficiency of the teams, by supporting them in the resource management, time tracking and portfolio project management activities. A good understanding of the processes as well as the business needs, coupled with good communication skills, will be key to support the users worldwide. Your key responsibilities will include:

• User Support and Communication: Serve as the primary point of contact for approximately 6,000 users globally, providing timely and reliable support via various channels.
• Administrative Functions: Manage and resolve tickets by executing updates and processes within tools such as Saphir Ressource and Activ-BPCE. These tools are integral to time tracking, resource management, and project portfolio management.
• Project Involvement: Participate actively in the ongoing deployment of the Activ-BPCE time tracking tool. Collaborate with stakeholders to understand their requirements and ensure that the tool meets business needs effectively. Your proactive approach will be crucial in facilitating smooth project execution and stakeholder engagement.
• Continuous Improvement: Work closely with the product team to identify opportunities for enhancing the time tracking solution. Your insights should be translated into user stories and technical feature requests, to gradually align further the tool with the business needs.
• Business Understanding: Develop a comprehensive understanding of business activities and processes by collaborating with both the project and product teams.
• Financial Support: Assist in preparing and supporting processes related to budget reviews, forecasts, and P&L management at both local and global levels. This may include managing man days details and reconciliation with invoice amounts, involving gap analyses to identify discrepancies between defined targets and actual performance.
• Cross-Department Collaboration: Liaise with various departments and stakeholders-including Finance, IT, Operations, and Compliance-to address issues and gather requirements related to financial topics. Your ability to build relationships and communicate effectively will be key to successful collaboration.
• KPI Management: Support the production, review, and updating of the support KPIs, as well as monitor project KPIs to ensure alignment with business objectives.

Given the significant volume of francophone end users you will engage with, fluency in French, both written and spoken, is a requirement for this role. This proficiency will enable you to effectively address support requests and ensure adherence to established processes.

Qualifications

• Relevant degree for the role.
• Up to 2 years' experience in customer support, management control, and/or project management.
• English fluency mandatory and a good level of French (at least a B2) mandatory.
• Advanced knowlegde of the common office tools (Power Point, Excel, Word)
• Good communication skills.

We will only consider English Cv's.

Additional Information

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. After grabbing a cup of coffee and fresh fruit, pick up your laptop and choose your spot for the day. It's going to be a busy one: French class before lunch and, just after, quick medical appointment at Natixis doctor's office.

Lunch break. Outside in the big terrace (look at your crops at the Urban Garden; ready to harvest!) or, if you feel like stretching your legs, walk downtown to grab lunch.

Back inside. Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35). The afternoon went flying (tasks, reports, calls, some jokes with your teammates). End it on a high note: just one PlayStation game or the final match for that ping-pong tournament.

Tomorrow, you complete that certified technical training and the day after, you will work from home, taking advantage to finally do that online course on Udemy. Once you are done with your tasks for the day, you can visit the office for a board games session or show up at the rehearsal of one of Natixis bands. If that is too steady for you, meet your colleagues to surf some waves or join them in a football match.