Business Processes Consultant with French (maternity cover)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

We are looking for passionate individuals whose responsibility will be to welcome and consult with our SAP Concur Expertise & Care customers, mainly in EMEA North

When our clients adopt our services, you will serve as the primary point of contact for assigned client portfolio and service requests, coordinating internal teams to deal with client's escalations and requests. You will also be working on guidance, configuration and best practice advice to a portfolio of more than 200 clients from all around the world. No routine guaranteed!

ROLE

Coordination Tasks

• Escalation management: coordination and documentation of customer escalations
• Triage: review and route client queries and service requests to appropriate teams
• Manage project transition processes within our CRM solution

Consulting Tasks

• Maintain, configure, and administer the SAP Concur site of our customers and provide best practice advice and guidance.
• Work directly with administrators of clients that acquired a version of an "Expertise & Care" service on top of the standard support that SAP Concur is providing.
• Cooperate closely with other teams within SAP Concur.
• On clients' request, organize operational calls to discuss changes in the configuration.
• Ensure that clients stay informed of the new features available through the monthly release calls.

Sounds demanding? Don't worry! We will support you by:

• Providing extensive training on our products and processes.
• Giving the opportunity to learn from the most experienced mentors.
• Assigning you a dedicated "Buddy" to provide guidance

What you bring

• English and French
• Previous experience with customer facing role (3+ years)
• Education bachelor's degree in any field or equivalent work experience
• Affinity for software and technology
• Ability to be self-directed and work independently
• Escalation management
• Task oriented
• Customer management skills
• Excellent communication skills
• Strong organizational skills
• Strong analytical and problem-solving skills

Where you belong

• We work in one of the coolest offices in Prague (google the "Concur Prague office" for review) and you will see - free gym, massages, ping-pong or table football. We enjoy our social events, team buildings or internal ping-pong league. We are also proud to represent SAP Concur in various sport events.
• We offer yearly bonus plan, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, contribution to pension and health insurance, cafeteria system, SAP shares program, referral bonus, different trainings (language courses etc.), flexible work schedule.
• We will also encourage you to share your innovative ideas on the processes and involve you in different internal initiatives to align with your professional and personal development goals.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449320 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 449320

Posted Date: Mar 20, 2026

Work Area: Consulting and Professional Services

Career Status: Professional

Employment Type: Limited Full Time

Expected Travel: 0 - 10%

Location: