Business Service Specialist, French Speaker

We are looking for a Business Service Specialist to join our Business Customers!

About us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We're a global team of more than 100 nationalities joined on a common mission - to make cities for people, not cars. And we need you to make it happen!

About the role

Bolt Customer Support is looking for a passionate Business Service Specialist to support our Business customers and drive our business, analyzing and developing current procedures to achieve more efficient and high-quality support to our customers. As a Business Service Specialist, you will have a clear understanding of our key business goals and actively manage our business clients and partners to generate long-term value for them and the platform. In addition, you also have to be a strong team player and willing to do things outside of the day-to-day work activities - driving local execution of our global projects through collaboration with the Business Service Specialists team in managing business priorities.

Bolt Business keeps ~30 000 businesses moving and ensures safe, reliable, and affordable ways for businesses in any industry to travel for work!

Your daily adventures will include:

• Interact with Bolt Business customers and Strategic Partners over any supported channel, including, but not limited to phone, chat, and e-mail, answer their questions and solve issues in the best possible way considering customers' & Bolt's interests in any language known to the employee.text
• Maintain the Team Account Managers and respective employees with clear and strong communication, including adding and educating new account administrators on how to use Bolt Business Products, updating their profile information, checking their invoices & payments, technical questions related to Bolt mobile applications and web platforms, and following up on additional administrative tasks (e.g., Ride Booker tool access requests; manual verification of new companies; changing the billing method type, etc).
• Keep track of company policy changes or new product launches and provide accurate information to Bolt Business customers and Strategic Partners.
• Support the improvement of current procedures and analyze areas of improvement for administrative tasks towards automation.
• Work with cross-functional departments to drive business growth (Local Business Teams, Knowledge Management Team, Supportability team, Campaigns, Commerce, Product).
• Data Analysis. Analyze market-specific behavior to gain insights and support the team in improving customer experience and vertical procedures.
• Project Management. You will work closely with local and global teams in order to resolve the most challenging issues in our customer service operations.

About you:

• 1-2 years of experience: preferably in Customer Support for B2B clients.
• Good analytical skills: ability to interpret and present data to generate insights and support decision-making.
• Ownership: ability proactively find solutions to business problems.
• Passion: drive to work with new technologies or with B2B business.
• Excellent communicator: ability to effectively communicate with many stakeholders involved.
• Good project manager skills: capable of managing multiple projects, resources, priorities and time
• French native language and Native or C1/C2 English Business level speaker

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying if you feel you're the kind of person described above!

Why you'll love it here:

• Play a direct role in shaping the future of mobility.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.
• Take care of your physical and mental health with our wellness perks.
• Enjoy various team events to get to know your colleagues.

*Some perks may differ depending on your location.

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