Cash collection (French speaking)

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Who we are

TKE Solution Center Europe is a dynamic solution center that empowers HR and Finance by transforming complex processes into smart solutions, while helping teams move forward with purpose. You will find a diverse community where people feel valued, and collaboration turns challenges into progress.
We offer flexible ways of working and foster real work-life balance inside a stable company that is built to be sustainable for the long term. As a family-friendly company, we care about how work fits into life, not the other way around. Here you can build your career path through meaningful challenges while contributing to a shared vision. You not only join a role but will become part of a community that shapes how the business evolves.
If you are looking for growth, purpose, and a place where your work matters, SCE is the right fit for you.

What we expect

Your responsibilities

• Implement personalized follow-up strategies for clients in the AR portfolio including regular client follow up and root cause analyses of non-payment and register in ELOFICASH.
• Negotiate and monitor agreed payment schedules
• Dunning process and payment reminder follow up
• Identify and mitigate the risk on non-payment
• Dispute management, including correction, cancellation, CN issuance
• Ensure that all steps of the recovery procedure has been carried out before the legal procedure
• Validate customer accounts in the customer database
• Proactive collaboration with treasury and collection departments
• Creating and updating DTP-s and process documentation
• Participate in projects assigned to the role (incl. Process optimization support).
• Follow rules and regulations and ensure KPIs are met.
• Provide qualitative customer service.
• Be adherent to agreed service levels, policies and procedures
• Engage in collaboration with the business and stakeholders to develop a professional relationship

Who we are looking for

Your profile

• At least 3 years of experience in Cash Collector role or Customer Service position.
• Accounting experience in other processes beneficial
• Proven track record in process optimization
• High proficiency in the end-to-end O2C process
• Professional accountancy qualification
• University degree or equivalent experience, preferable in accounting or business
• Fluent language knowledge in French and good in English
• Complete familiarity with Microsoft Office or equivalent tools
• User level experience with SAP FI and any Collection ERP system
• Enthusiasm for establishing and ramping up a new Shared Service Center
• Entrepreneurial & Self-starting attitude with the ability to work independently
• Strong team-player who can build and motivate a process team
• Ability to pay close attention to detail and prioritize the right things at the right time
• Excellent communication skills
• Strong continuous improvement & quality mindset
• Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers
• Strong customer focus with the goal to make life easier for the customer
• Ability/willingness to travel - once circumstances allow to do so

What we offer

It goes without saying that we offer attractive conditions such as:

• Working in a successful organization with lean hierarchies and all the advantages of an international group.
• Experiencing an exciting work environment with interdisciplinary and multinational teams.
• Attractive remuneration, including special benefits, e.g. company events, fitness & health offers or modern co-working workplaces.

Additional information

We work together in an environment of close cooperation and respect and we value diversity. Therefore, we welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.
If these aspects are just as important to you as they are to us, we are looking forward to receiving your application.

Contact

Please apply online using the 'Apply now' button above in English and include your salary expectation and notice period.

Job details