Cash Collector - French speaking

We are a safe, proud, diverse, equal, inclusive and family - like organization with principles everyone can relate to on a personal level.
A team to which everyone wants to belong to, where employees have a tangible impact on the business performance and their colleagues' lives.
A sustainable and stable company where work-life balance is valued, where employees find professional fulfillment while realizing a flexible, hybrid- type of working and where the concept of "working from anywhere" or "parents welcome" is not a buzzword, but a fundamentum.
A brave, pioneer, trendsetter community where different opinions and views are valued, respected and believed to be the drivers of the joint success.
A modern company where experts jointly strive for great quality and efficient solutions for our customers.
A dynamic solution center where individual development with a clear career of challenging, complex, value - added roles and fair recognition is a base.
A workplace where explaining the why and understanding the higher purpose is a base of a joint communication and where employees speak a joint language of shared vision and values.

Your responsibilities

• Support the transition of Order to Cash processes from European entities to Hungary and actively shape a new SSC in Budapest
• Implement personalized follow-up strategies for clients in the AR portfolio including regular client follow up and root cause analyses of non-payment and register in ELOFICASH.
• Negotiate and monitor agreed payment schedules
• Dunning process and payment reminder follow up
• Identify and mitigate the risk on non-payment
• Dispute management, including correction, cancellation, CN issuance
• Ensure that all steps of the recovery procedure has been carried out before the legal procedure
• Validate customer accounts in the customer database
• Proactive collaboration with treasury and collection departments
• Creating and updating DTP-s and process documentation
• Participate in projects assigned to the role (incl. Process optimization support).
• Follow rules and regulations and ensure KPIs are met.
• Provide qualitative customer service.
• Be adherent to agreed service levels, policies and procedures
• Engage in collaboration with the business and stakeholders to develop a professional relationship

Your profile

• At least 3 years of experience in Cash Collector role or Customer Service position.
• Accounting experience in other processes beneficial
• Proven track record in process optimization
• High proficiency in the end-to-end O2C process
• Professional accountancy qualification
• University degree or equivalent experience, preferable in accounting or business
• Fluent language knowledge in French and good in English
• Complete familiarity with Microsoft Office or equivalent tools
• User level experience with SAP FI and any Collection ERP system
• Enthusiasm for establishing and ramping up a new Shared Service Center
• Entrepreneurial & Self-starting attitude with the ability to work independently
• Strong team-player who can build and motivate a process team
• Ability to pay close attention to detail and prioritize the right things at the right time
• Excellent communication skills
• Strong continuous improvement & quality mindset
• Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers
• Strong customer focus with the goal to make life easier for the customer
• Ability/willingness to travel - once circumstances allow to do so

It goes without saying that we offer attractive conditions such as:

• With us, you experience an SSC-start-up environment with all the possibilities to build it up together
• Flexible working arrangements
• Attractive remuneration, including special benefits, e.g. company events, fitness & health offers or modern co-working workplaces.